Job Overview

Our client is a growing franchise network seeking an organized Franchise Onboarding Project Coordinator to guide new partners through a structured 10-week onboarding journey. In this full-time remote role, you will serve as the main point of contact, conducting weekly coaching sessions and tracking key milestone progress using project management tools. You will ensure the completion of all legal, operational, CRM, and pre-launch requirements to set every partner up for a successful business launch. This position is ideal for a proactive professional skilled in account management, client implementation, or franchise support.

Schedule

• Monday - Friday, 9:00 AM - 5:00 PM AEST, with 1 hour unpaid break (40 hours per week)

Responsibilities

• Guide Franchise Partners through a structured 10-week onboarding program, ensuring all milestones are achieved on time.
• Conduct weekly check-ins, training, and coaching sessions to provide support and resolve roadblocks.
• Track onboarding progress, KPIs, and documentation using Monday.com or similar project management tools.
• Ensure completion of all legal, compliance, operational, CRM, supplier, and pre-launch requirements, including site readiness, staffing, stock, and signage where applicable.
• Identify Franchise Partners at risk of falling behind schedule, implement recovery plans, and coordinate handover to ongoing support teams at the end of the onboarding program.
• Act as the primary contact for Franchise Partners, collaborating with internal teams to resolve issues, provide onboarding status updates, and escalate risks where required.
• Maintain onboarding playbooks, checklists, training resources, and accurate records to ensure consistency and support reporting.
• Monitor onboarding metrics and partner feedback, recommending process improvements to enhance the onboarding experience and operational efficiency.

Requirements

• Experience in franchise support, onboarding, administration, business coaching, client implementation, account management, project coordination, or training delivery.
• Proven ability to manage multiple projects or stakeholders simultaneously.
• Experience with Monday.com or similar project management/CRM tools (Asana, Trello, HubSpot).
• Excellent communication, coaching, and relationship-building skills.
• Highly organized with strong project coordination and time management abilities.
• Able to balance empathy with accountability while delivering constructive feedback.
• Adaptable, proactive, solutions-focused, and committed to maintaining franchise standards and operational compliance.

Qualifications

• Background in franchise, multi-site retail, hospitality, or similar operational environments is preferred.
• Basic knowledge of Meta Ads Manager and Facebook/Instagram Business pages is a plus.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.