Overview

Our client is looking for a highly responsive, detail-oriented, and independent Overnight Travel Advisor to provide dedicated support for an Ultra-High-Net-Worth (UHNW) client account as part of a wider 24/7 travel operation. In this role, you will manage time-sensitive travel requests, last-minute booking changes, and unexpected situations across varying time zones while daytime plans are in motion. You must be comfortable operating independently with minimal supervision, remaining fully attentive and available throughout both quiet and fast-paced shifts. Exceptional professionalism, sharp problem-solving, and strict discretion are essential to deliver a seamless experience for this discerning account.

Schedule:

• 5 nights per week, 10:00 PM – 7:00 AM Brisbane Time (Flexible days; Fully remote)

Responsibilities

• Provide dedicated overnight travel support for a UHNW client account.
• Monitor and respond promptly to travel requests and enquiries.
• Assist with booking changes, amendments and new travel arrangements as required.
• Review existing itineraries and travel information to quickly understand the client's requirements.
• Coordinate travel-related requests accurately and efficiently.
• Maintain clear, professional and polished written communication.
• Record relevant updates, arrangements and client information accurately.
• Follow established processes and escalate matters appropriately when required.
• Work independently while remaining connected with the wider 24/7 travel team.
• Handle sensitive client and travel information with the highest level of discretion and confidentiality.
• Provide reliable after-hours support throughout each scheduled shift.

Requirements

• Fluent, professional English with excellent written communication skills.
• Experience supporting UHNW, VIP, executive or international clients would be particularly valuable.
• Proficiency with Google Docs, Microsoft Word and similar productivity tools.
• Strong attention to detail and excellent organisational skills.
• Very fast response times and the ability to prioritise time-sensitive requests.
• Ability to process information quickly and understand travel-related requirements.
• Comfortable working independently without constant supervision.
• Calm and organised when handling multiple requests or unexpected changes.
• Strong computer skills and confidence navigating different online systems.
• Reliable and comfortable working overnight shifts consistently.
• Professional, discreet and service-oriented approach.
• Comfortable supporting a highly discerning, private client and maintaining strict confidentiality.

Preferred Experience:

• Travel advising or travel coordination
• Corporate or international travel
• Hotel or airline reservations
• Concierge services
• Executive or personal assistance
• Hospitality
• 24/7 customer support
• After-hours operations

The Ideal Candidate:

• The ideal candidate is someone who can be trusted to operate independently during overnight hours while providing a consistently professional level of service to a dedicated UHNW client account.
• You should be comfortable with periods of inactivity while remaining ready to act immediately when a request comes through. You must be able to quickly assess the situation, identify the appropriate next steps, and communicate clearly and professionally.
• Reliability, responsiveness, accuracy, discretion and exceptional attention to detail are essential to succeeding in this role.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.