Job Overview

Our client is looking for a detail-oriented and organized Highway Tolls & Violations Specialist. In this role, you will be dedicated to tracking, processing, and billing highway tolls, parking tickets, and traffic citations incurred by customers during their rental periods.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM CST, with 1 hour unpaid/paid break (40 work hours per week)

Responsibilities

• Toll & Citation Management: Track, audit, and process all incoming highway tolls, transponder charges, parking tickets, and traffic violations across the fleet.
• Customer Billing: Accurately match citations and tolls to customer rental contracts and process corresponding charges/invoices in a timely manner.
• Dispute & Violation Resolution: Interact with toll authorities, municipalities, and rental customers to resolve disputed charges or transfer liability where appropriate.
• Record Keeping: Maintain meticulous data logs of transponders, open/closed violation claims, and customer billing histories.
• Cross-Department Collaboration: Work closely with Customer Support, Billing, and Fleet Operations to streamline process workflows and reduce processing delays.

Qualifications

• Experience: Prior experience in toll processing, violation management, billing, fleet administration, or customer service (experience in vehicle rental or construction equipment industries is a plus).
• Technical Proficiency: Comfortable navigating internal billing software, databases, spreadsheet programs (Excel/Google Sheets), and external toll authority portals.
  
• Attention to Detail: Exceptional accuracy and thoroughness in handling financial transactions, account numbers, and contract matching.
• Communication: Strong written and verbal communication skills for resolving inquiries with both internal teams and external customers/authorities.
• Problem-Solving: Ability to investigate discrepancies and handle disputes efficiently and professionally.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.