Job Overview

Our client is looking for a Sales Representative (Moving Services) who will be the first voice customers hear when planning their move. You will handle both inbound inquiries and outbound calls, providing accurate quotes through the company's CRM system, converting leads into confirmed bookings, and coordinating with dispatch to ensure seamless handoffs. This role puts you at the center of the customer journey, where your communication skills and empathy directly impact both revenue and reputation. You will work with warm leads generated through paid campaigns, focusing on building trust, closing sales, and delivering exceptional service.

Client Overview

Our client is an established furniture removals and line haul company operating across Australia for over 10 years. They manage multiple service brands and franchises, providing comprehensive moving solutions throughout Melbourne and beyond. They run active Google advertising campaigns and utilize modern CRM systems to manage their growing customer base.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM AEST (40 work hours per week)

Responsibilities

• Handle inbound calls from prospects inquiring about moving services
• Make outbound calls to follow up with leads generated through Google campaigns
• Provide accurate pricing and quotations using the company's CRM system
• Convert leads into confirmed sales through consultative communication
• Forward completed bookings to the dispatch team for scheduling and fulfillment
• Maintain detailed records of customer interactions and quotes in the CRM
• Address customer concerns with empathy and professionalism, understanding the stress of moving
• Meet or exceed sales conversion targets while maintaining high customer satisfaction

Requirements

• Excellent verbal and written communication skills in English
• Proven experience in customer service and sales roles
• Strong ability to communicate with empathy and understanding during stressful customer situations
• Experience working with CRM systems to manage leads and create quotations
• Ability to convert leads into sales through consultative selling techniques
• Comfortable handling both inbound and outbound calls

Nice to have 

• Bonus if you have experience in the moving, removals, or logistics industry
• It helps if you've worked with Australian, European, or American companies previously
• Bonus if you have 3+ years of sales or customer service experience
• It helps if you're familiar with scheduling and dispatch coordination

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.