Job Overview
This growing software company provides specialized solutions to home health and home care agencies across the United States. Their platform handles critical functions like billing, payroll, scheduling, and creating patient visits to help these agencies run efficiently and effectively.
As a Customer Support Specialist, you will become an expert on this company's software platform and use your specialized knowledge to help home health businesses succeed. This is an opportunity to make an impact by enabling better care coordination and powering the operations of agencies caring for elderly and disabled patients.
Schedule: 10 am to 6 pm Est
Client Timezone: Eastern Time (US & Canada)
Responsibilities
- Handle inbound calls and emails from home health agencies using the software
- Provide useful, tailored advice and support drawing on your expertise
- Continually expand your knowledge of the platform's billing, payroll, scheduling, and other modules
- Communicate directly with customers
- Learn the context of home care operations to better empathise with and assist clients
Requirements
- Highly proficient in English
- Excellent phone and written communication abilities
- Deep sense of empathy, care, and patience
- Passion for helping home health businesses operate efficiently
- Proven ability to quickly learn complex software systems
- Meticulous attention to detail
- A bonus - but not essential would be Spanish speaking
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations (for full-time roles only)
Note
- Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
Job Category
Customer Support
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
10 am to 6 pm Est
Published on
Sep 08 2026
BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know at applications@bruntwork.co
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/5
4.9/5Customer Support Specialist (voice)
Job Category
Customer Support
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
10 am to 6 pm Est
Published on
Sep 08 2026
BruntWork will never ask you for money or any other form of payment. If someone claiming to represent BruntWork is requesting a payment from you, please let us know at applications@bruntwork.co
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/54.9/5