Job Overview:

We are looking for a Customer Success Specialist (CSS) who is fluent in Mandarin Chinese and English, with strong reading and writing skills in Mandarin. The ideal candidate will be confident communicating with clients, highly organized, and able to build strong relationships while ensuring customer needs are addressed efficiently.

Schedule: Remote, Full Time | 10:00 AM to 7:00 PM Pacific Times, Los Angeles, CA time. with one hour unpaid for break

Responsibilities

• Serve as a primary point of contact for assigned customers and maintain strong client relationships.
• Communicate with clients in Mandarin and English through email, chat, phone, and video calls.
• Handle customer inquiries, concerns, requests, and follow-ups in a timely and professional manner.
• Read and write Mandarin fluently to communicate effectively with Mandarin-speaking clients.
• Coordinate with internal teams such as Recruitment, Operations, Finance, and Staff Services to resolve client needs.
• Monitor client accounts and proactively identify potential issues or opportunities.
• Follow up on outstanding requests, deliverables, and action items.
• Maintain accurate records of client communications, updates, and account activities.
• Help clients understand company processes, policies, and available services.
• Support client onboarding and ongoing account management.
• Escalate complex issues when necessary and ensure they are followed through to resolution.
• Gather client feedback and identify opportunities to improve the customer experience.

Requirements

• Fluent in Mandarin Chinese and English, with strong verbal, reading, and writing skills.
• Bachelor's degree preferred.
• Previous experience in Customer Success, Account Management, Client Services, Customer Support, or a similar role.
• Excellent written and verbal communication skills.
• Confident communicating with clients through phone, email, chat, and video calls.
• Strong organizational and time-management skills.
• Excellent attention to detail and follow-through.
• Ability to manage multiple clients and priorities simultaneously.
• Strong problem-solving and interpersonal skills.
• Comfortable working with CRM systems, communication platforms, and other business software.
• Proactive, professional, and customer-focused.

Independent Contractor Perks:

• Health Insurance
• Immediate hiring
• Permanent work from home

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to us through the ‘Contact Us’ form on our official BruntWork website.