Client Overview

A premier Melbourne-based Australian retail business specializing in high-quality imported bathroom products. Operating across three physical showrooms and a rapidly expanding Shopify store, that combines strong local presence with a growing digital footprint.

Job Description

We are seeking a dedicated  E-commerce Customer Support & Sales Specialist – HubSpot & Shopify to elevate and professionalize our online channel. In this role, you will manage live customer inquiries, conduct strategic follow-ups to drive upsells, and act as a vital bridge between online digital operations and in-store sales teams.

Schedule

• Monday to Friday, 8:30 AM–5:30 PM Melbourne time (Australia/Melbourne, AEST/AEDT), including a 1-hour unpaid lunch break; 40 working hours per week

Key Responsibilities

• Live Engagement: Respond immediately to live chat inquiries to maximize customer engagement and satisfaction.
• Proactive Sales Growth: Identify and capture upsell opportunities through post-purchase follow-ups and tailored product recommendations.
• Lead Acceleration: Accelerate conversion rates by promptly routing high-value project inquiries to the appropriate sales team members.
• Logistics & Fulfillment: Coordinate directly with warehouse personnel and internal departments to ensure accurate order verification and seamless fulfillment.
• CRM Management: Maintain accurate data, lead tracking, and record integrity within the HubSpot CRM platform.

Requirements & Qualifications

• Experience: Proven background in e-commerce, retail sales coordination, or customer support operations.
• Communication: Exceptional written and verbal English communication skills for managing high-volume live chat and email workflows
• Tech Stack: Hands-on experience with HubSpot (or similar CRM software); experience with Shopify operations is a strong bonus.
• Core Competencies: Meticulous attention to detail in order verification, strong multitasking ability, and an understanding of the Australian retail landscape.

Why Join?

• Direct Impact: Shape and scale a newly dedicated online sales division from the ground up.
• Industry Leader: Work with an established, respected brand in the home improvement and retail sector.
• Dyamic Role: Enjoy a varied role that balances customer service excellence with revenue-driving sales coordination.
• Collaborative Culture: Work alongside a supportive team spanning warehouse operations, digital channels, and physical showrooms.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.