Job Overview

Our client is a growing personal development and wellbeing business seeking a Social Media Specialist (Community Engagement & Admin) to manage social media content while providing customer service and administrative support. This hands-on role is ideal for someone creative, organized, proactive, and comfortable working independently, with the opportunity for additional hours as the business grows.

Schedule

• Monday - Friday, 10:00 AM - 2:00 PM AEST (20 work hours per week)

Responsibilities

Social Media Management

• Manage the content calendar and schedule/publish content across Instagram, Facebook, LinkedIn, TikTok, YouTube, and other relevant platforms.
• Repurpose long-form videos, podcasts, written materials, and existing content into engaging short-form posts, including basic video edits, captions, subtitles, and branding.
• Write captions and create simple graphics, carousels, stories, and posts using Canva or similar tools while maintaining the brand voice.
• Organize content assets, drafts, photos, videos, and published materials for easy access.
• Monitor comments, DMs, trends, and audience engagement, identifying relevant content opportunities.
• Track basic performance, prepare simple reports, and recommend ways to improve reach, engagement, and audience growth.

Customer Service & Community Engagement

• Respond to customer and community enquiries through email, social media, and website channels with timely, professional support.
• Assist with enquiries about programs, courses, events, workshops, and other offerings.
• Maintain accurate records of customer conversations and follow-up actions.
• Escalate complex, sensitive, or confidential matters when appropriate.
• Identify recurring customer questions and feedback that can improve content or services.
• Help maintain a welcoming, respectful, and positive online community.

General Administrative Support

• Monitor inboxes, flag important messages, and assist with calendar coordination, appointments, and reminders.
• Format documents, presentations, newsletters, and online resources.
• Maintain contact lists, customer records, spreadsheets, and databases.
• Upload content to websites, email marketing platforms, and course platforms, and conduct basic online research.
• Assist with launches, workshops, events, campaigns, and new projects while following up on assigned tasks.
• Create and maintain simple systems, checklists, and organizational processes and provide general administrative support as required.

Requirements

• Previous experience in social media management, virtual assistance, customer service, or a similar role.
• Demonstrated ability to create, manage, and repurpose social media content; applications with portfolios will be prioritized.
• Strong written English with excellent grammar, spelling, attention to detail, and professional communication skills.
• Basic short-form video editing skills and experience using Canva or similar design tools.
• Strong organizational and time-management skills, with the ability to work independently and manage multiple priorities.
• Reliable in meeting deadlines, completing follow-ups, and managing recurring tasks.
• Comfortable maintaining a specific brand voice and handling confidential information professionally and respectfully.

Preferred Qualifications

• Experience with any of the following would be an advantage: Instagram, Facebook, LinkedIn, TikTok, YouTube, Meta Business Suite, Canva, CapCut or similar video-editing tools, Email marketing platforms, CRM or customer management systems, Google Workspace, Website or course-platform administration, Social media analytics and reporting, Podcast or YouTube content support, ChatGPT or other responsible AI tools.
• Experience working with wellness, personal development, coaching, education, lifestyle, or purpose-driven brands is highly desirable.

Ideal Candidate Profile

• Warm, people-oriented, and genuinely customer-service focused.
• Creative, with an eye for engaging and visually appealing content.
• Highly organized, proactive, and able to manage multiple tasks without losing details.
• Comfortable turning ideas or raw content into completed deliverables independently.
• Detail-oriented, reliable with follow-ups, and keeps the client informed of progress.
• Open to feedback and able to adapt to an established brand voice.
• Comfortable working with personal development, wellbeing, spirituality, and other sensitive or personal topics.
• Respectful, non-judgmental, and able to communicate appropriately with people from diverse backgrounds.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.