Overview
Our client is looking for a dedicated E-Commerce Operations Specialist to support the launch and ongoing operations of a growing Shopify-based consumer brand. In this role, you will be responsible for finalizing store setup, performing launch QA, managing day-to-day operations, and supporting email marketing and social media activities. The ideal candidate has strong hands-on experience with Shopify and Klaviyo, high attention to detail, and the ability to work independently to drive business operations forward.

Schedule
Monday to Friday, 10:00 AM – 2:00 PM Pacific Time (Part-Time, 20 hours per week)

Responsibilities

Shopify & E-Commerce Operations

• Finalize and test the Shopify store, including products, collections, navigation, payments, shipping, taxes, subscriptions, notifications, and fulfillment integrations
• Perform complete launch QA across desktop and mobile, including signup, checkout, payment, order confirmation, and subscription flows
• Maintain product listings, promotions, website content, inventory information, orders, and routine store operations across all sales channels
• Monitor and maintain Shopify integrations and connected e-commerce tools
• Troubleshoot routine technical issues and coordinate with platform support when needed

Email Marketing

• Connect and maintain Klaviyo, signup forms, automated flows, customer segments, and approved email campaigns
• Support the creation, formatting, testing, and scheduling of approved email campaigns
• Monitor basic email performance and identify opportunities for improvement

Social Media & Content

• Edit images and short-form videos for social media using Canva, CapCut, or comparable tools
• Format, schedule, and publish approved posts, Reels, and Stories
• Refine captions based on approved brand messaging
• Maintain and organize the social media content calendar
• Monitor basic comments and messages, escalating customer-service or sensitive matters when necessary
• Track basic social media performance and engagement metrics

Administration & Reporting

• Use approved AI tools to improve workflows and productivity while reviewing all AI-generated output for accuracy
• Maintain organized documentation of store settings, integrations, assets, and recurring processes
• Provide written progress updates on assigned tasks
• Attend a weekly meeting with the founder
• Support additional related e-commerce, content, marketing, and administrative tasks as the business grows

Requirements

• Strong hands-on experience with Shopify setup and day-to-day store operations
• Experience with Klaviyo or a comparable email marketing platform
• Solid understanding of payments, shipping, taxes, subscriptions, fulfillment, and Shopify integrations
• Experience editing and scheduling social media content
• Proficiency with Canva, CapCut, Meta Business Suite, or comparable platforms
• Strong written English and proofreading skills
• Excellent organization and attention to detail
• Strong problem-solving and troubleshooting skills
• Ability to work independently and manage multiple priorities
• Responsible handling of customer data, business information, and AI tools

Preferred Qualifications

• Experience working with consumer products, food, beverage, or wellness brands
• Experience with Shopify Prestige theme
• Basic knowledge of HTML/CSS
• Experience with subscription-based e-commerce platforms
• Previous experience supporting an early-stage or growing e-commerce business

Working Guidelines

• Founder approval is required before publishing unapproved content, installing paid applications, changing pricing or promotions, making significant theme changes, or altering customer-facing product claims.
• Candidates should be prepared to provide Shopify work examples, social media or video-editing samples, professional references, and confirmation of availability.
• The responsibilities listed above describe the role’s current priorities and are not limited to these duties. The position may evolve based on business needs and mutually agreed priorities.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note
Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer
BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.