Schedule

• Monday–Friday
• Flexible within Australian Eastern Standard Time (AEST)
• Full-time

About Our Client

Our client operates a large-scale online sporting goods retailer serving customers across Australia. The business manages thousands of SKUs across a complex e-commerce environment, including products with multiple variants, fluctuating inventory, supplier dependencies, and fulfillment considerations.

As the business continues to scale, they are looking for a Shopify & E-Commerce Automation Specialist who can operate beyond day-to-day administration. This person will be responsible for understanding how the Shopify ecosystem works, identifying operational and data problems, using technology and AI to improve decision-making and quality control, and directing backend systems toward greater efficiency and accuracy.

This is not primarily a data-entry or Shopify administration role. The ideal candidate combines e-commerce expertise, analytical thinking, automation, AI fluency, technical problem-solving, and strong operational judgment.

Role Overview

You will take ownership of the Shopify backend and the systems surrounding it, ensuring that inventory, product data, workflows, integrations, and operational processes remain accurate, scalable, and efficient.

You will work at the intersection of e-commerce operations, technology, data, automation, and AI.

The successful candidate will be expected to understand not only how to perform a task, but also whether the task should be performed manually at all, how it can be improved, and how technology or AI can be directed to achieve a better outcome.

You will be trusted to analyze problems, challenge inefficient processes, identify opportunities, and recommend solutions to improve the overall operation.

What You Will Be Doing

Shopify & Backend Operations

• Take ownership of the Shopify backend and maintain a clean, accurate, and reliable operating environment.
• Manage complex product catalogs, variants, SKUs, supplier information, collections, metafields, tags, pricing, and product visibility.
• Manage inventory logic including stock levels, backorders, pre-orders, low-stock conditions, and product availability.
• Conduct regular audits of product and inventory data to identify inconsistencies and operational risks.
• Use Matrixify for sophisticated bulk data management, auditing, validation, imports, exports, and large-scale Shopify updates.
• Identify opportunities to improve how Shopify data is structured and maintained as the business scales.

Inventory & Systems Integration

• Monitor inventory synchronization between Shopify, suppliers, warehouse/fulfillment systems, and third-party platforms.
• Investigate discrepancies between systems and determine the root cause rather than simply correcting individual errors.
• Troubleshoot SKU, product, inventory, fulfillment, and synchronization issues.
• Work with third-party ERP, WMS, inventory, and fulfillment systems to maintain data integrity.
• Analyze system behavior and identify recurring integration or data-quality problems.
• Develop practical solutions to prevent recurring inventory and fulfillment issues.

AI, Automation & Intelligent Workflows

• Use AI as a tool for analysis, quality control, research, troubleshooting, documentation, and operational decision-making.
• Demonstrate real-world experience using Claude.ai and other AI tools to improve e-commerce and operational workflows.
• Identify repetitive or administrative processes that can be automated or significantly improved through AI and technology.
• Direct AI tools effectively by providing appropriate context, instructions, validation criteria, and quality-control processes.
• Use AI to analyze large amounts of product, inventory, operational, or customer data and translate findings into actionable recommendations.
• Establish appropriate human oversight and validation for AI-generated outputs.
• Continuously evaluate where AI can improve speed and accuracy without compromising data quality or business controls.
• Look beyond basic automation and identify opportunities where AI can improve decision-making and operational intelligence.

Programming & Technical Problem-Solving

• Use programming or scripting skills to manipulate, validate, transform, and analyze e-commerce data.
• Develop practical technical solutions for problems that cannot be efficiently solved through standard Shopify functionality.
• Work with APIs, data structures, CSV files, or other technical methods where appropriate.
• Connect systems or improve workflows through technical solutions and automation.
• Use programming together with Shopify, Matrixify, AI tools, and other platforms to reduce manual operational work.
• Understand technical limitations and communicate practical solutions clearly to non-technical stakeholders.

Process Optimization

• Analyze existing workflows and identify inefficiencies, bottlenecks, unnecessary manual work, and potential points of failure.
• Recommend better approaches rather than simply following existing processes.
• Build scalable workflows that can support increasing SKU volume and business growth.
• Develop and maintain SOPs for Shopify, inventory, catalog, automation, and backend processes.
• Establish quality-control processes that reduce recurring errors.
• Measure the impact of process improvements and communicate results to stakeholders.

Operational & Analytical Support

• Analyze inventory and catalog data to identify trends, anomalies, risks, and opportunities.
• Support product launches, promotions, category changes, and large-scale catalog updates.
• Provide analytical insight into backend performance and operational issues.
• Translate complex technical or data findings into clear business recommendations.
• Communicate limitations, risks, and proposed solutions proactively.
• Act as a trusted technical and operational resource for the broader e-commerce team.

What We Are Looking For

We are looking for someone who combines deep Shopify knowledge with analytical and technical thinking.

Essential Experience

• Strong hands-on experience with Shopify, particularly backend operations.
• Experience managing large and complex product catalogs with thousands of SKUs and variants.
• Strong understanding of Shopify inventory, product data, collections, metafields, tags, and backend configuration.
• Proven experience with Matrixify in a real-world e-commerce environment.
• Experience managing or troubleshooting inventory synchronization between Shopify and other systems.
• Strong analytical and problem-solving capabilities.
• Experience identifying root causes rather than simply correcting individual issues.
• Demonstrated experience using AI tools for professional or operational purposes, particularly Claude.ai.
• Programming or scripting experience relevant to data management, automation, integrations, or e-commerce operations.
• Strong Excel/Google Sheets and CSV data-management skills.
• Ability to independently analyze problems and recommend solutions.
• Excellent written and verbal English communication.

Highly Valued Experience

• Experience with ERP, WMS, inventory management, or fulfillment platforms.
• Experience working with Shopify APIs or other e-commerce APIs.
• Experience building automations or integrations.
• Experience using AI for data analysis, quality assurance, workflow design, or operational management.
• Experience working with complex supplier and inventory environments.
• Experience developing SOPs and quality-control frameworks.
• Experience working in a high-SKU e-commerce environment.
• Experience supporting a rapidly growing online retail business.