Position Summary

We are looking for an Admin and Operations Support specialist to provide administrative and operational assistance across multiple departments, with a focus on operations and inside sales support. You will handle order processing, vendor coordination, inventory monitoring, and customer resolution, working closely with the Operations Manager, Inside Sales, Purchasing, and Warehouse teams.

This role suits someone organised and self-directed who can handle a high volume of varied tasks without losing accuracy.

Schedule: Full-time, Monday to Friday, 8:00 AM – 4:30 PM Eastern Time, with a 30-minute unpaid break (40 hours per week)

Key Responsibilities

• Customer Experience: Resolve customer issues through strategic problem-solving, take resolution calls, and escalate where necessary.
• Order Processing: Handle orders through the full lifecycle including fraud detection, payments, and refunds.
• Vendor Coordination: Update and manage vendor purchase orders, drop shipments, and deliveries.
• Inventory: Monitor warehouse inventory to maintain adequate stock levels.
• Returns: Manage RMA processes including advanced replacements and approvals.
• Claims: Handle shipping claims, chargebacks, and information emails.
• Systems: Create, manage, and train others on SharePoint systems and maintain relevant pages.
• Reporting: Prepare documents and reports supporting operations data collection, analysis, and goal setting.
• Team Support: Facilitate training, approve orders, coordinate schedules, and maintain system workflows.
• Quality: Conduct website testing and suggest improvements to the customer experience.

Qualifications & Requirements

• Excellent oral and written communication, with strong grammar and proofreading skills.
• High attention to detail and effective problem-solving on customer issues.
• Initiative and ownership — able to complete tasks independently.
• Able to collect, analyse, and interpret data.
• Comfortable working under pressure in a multi-task environment.
• Proficiency with MS Office and willingness to learn new software.
• Excellent organisation and time management.
• Bachelor's degree in a related field, or equivalent experience.

Preferred Qualities

• Experience with NetSuite and CRM systems.
• Knowledge of EOS.
• Experience with SharePoint administration.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately through the 'Contact Us' form on our official BruntWork website.