Job Overview

Our client is looking for an Customer Service & Scheduling Coordinator – ServiceM8 for the business owner, taking full ownership of client communication, scheduling coordination, and administrative operations that keep the business running smoothly. This role offers genuine autonomy—you'll be the middleman between customers and the lead electrician, managing changing schedules, following up on inquiries, ensuring accurate invoicing, and coordinating with wholesalers to maintain pricing accuracy. You'll step into tasks previously handled by the owner, allowing them to focus on business growth while you maintain daily operations with professionalism and efficiency.

Client Overview

Our client is a growing electrical services company based in Tasmania, Australia. Founded and operated by a dedicated partnership, the business is expanding beyond its original two-person team and now seeks offshore support to scale operations efficiently. They provide professional electrical services to residential and commercial clients throughout the Hobart region.

Schedule

• Monday, Tuesday & Friday: 9:00 AM - 1:00 PM, Wednesday & Thursday: 1:00 PM - 5:00 PM (AEST); 4hrs per day; 20hrs per week

Responsibilities

• Respond to customer email inquiries and follow up on phone calls promptly and professionally
• Coordinate with the lead electrician to schedule jobs based on availability, job duration, and priority
• Update customers proactively when schedules change due to shifting needs or jobs finishing early
• Manage the ServiceMate platform to track bookings, calls, and customer communications
• Review and finalize invoices to ensure accurate pricing and materials are captured
• Work with wholesalers to verify that pricing information remains current and accurate
• Act as a second set of eyes on financial details and customer-facing communications
• Adapt daily hours flexibly between morning and afternoon shifts as business needs require

Requirements

• Proven experience in customer service or client-facing administrative roles
• Strong verbal and written English communication skills suitable for Australian clients
• Comfortable managing multiple changing priorities and adapting schedules daily
• Experience handling invoicing or basic financial documentation
• Ability to work independently with minimal supervision while staying aligned with business needs
• Reliable internet connection and professional home office setup
• Bonus if you have experience in the trades, construction, or field service industries
• It helps if you're familiar with scheduling software or CRM platforms
• Bonus if you have basic finance or bookkeeping knowledge
• It helps if you're comfortable learning new software platforms quickly

Why Join This Team

• Work remotely with flexible hours that can shift between morning and afternoon based on your preference
• Join a small, growing business where your work directly impacts daily operations and client satisfaction
• Gain autonomy and ownership over scheduling, customer communication, and administrative systems
• Opportunity to grow into additional responsibilities as the business scales
• Work with Australian-based clients in a stable, long-term role with month-to-month flexibility

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.