Job Overview:

Our client is looking for a Bilingual Medical Receptionist fluent in Spanish and English to act as the first point of contact for hundreds of patients daily, managing appointments and addressing their care-related concerns. This isn’t just answering phones - you’ll be helping patients navigate their pain management treatment, ensuring they get the appointments they need when they need them. You’ll work as part of a dedicated team handling high-volume operations while making a meaningful difference in healthcare accessibility.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time, with a 1-hour unpaid break; Full-time, 40 work hours per week

Responsibilities:

• Schedule patient appointments across multiple pain management clinic locations throughout California
• Check and confirm appointment statuses for existing patients seeking care updates
• Handle inbound calls regarding patient medication status and prescription inquiries
• Process appointment modifications and cancellations with attention to patient needs
• Provide compassionate customer service support for patients calling about their care
• Manage high-volume inbound call flow as part of a team processing 400-500 daily calls
• Maintain accurate patient information and appointment scheduling systems
• Coordinate between multiple clinic locations to optimize patient scheduling

Requirements:

• Professional English and Spanish communication skills, both verbal and written
• Previous experience in the medical field (phone support, authorization processing, or healthcare-related roles)
• Professional phone manner with a patient-focused approach
• Experience with EMR, appointment scheduling systems, and customer service protocols is required
• Ability to handle high-volume call environments with composure
• Candidates must be able to adapt quickly to change, remain calm under pressure, welcome client feedback as an opportunity to grow, and approach challenging callers with professionalism and empathy 
• Experience working Pacific Time hours

Preferred Qualifications:

• Knowledge of using ECW (eClinicalWorks).
• Familiarity or comfort with medical terminology and insurance processes.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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