Job Overview

Our client is seeking a Bilingual Customer Service & Operations Coordinator to serve as the primary communication bridge between customers and cleaning teams. In this role, you will manage the full lifecycle of customer interactions from initial inquiry through post-service follow-up. You will handle everything from scheduling and logistics to resolving concerns, ensuring every client receives exceptional service and field operations run smoothly.

Client Overview

Our client is a growing residential home cleaning company based in New York. They provide professional cleaning services to homeowners throughout the area and are expanding their team to support increasing customer demand.

Schedule

• Wednesday - Sunday, 9:00 AM - 5:00 PM EST (40 hours per week)

Responsibilities

• Respond to customer inquiries via email, text, and phone in both English and Spanish.
• Coordinate logistics and scheduling for cleaning teams.
• Manage customer escalations and resolve service-related issues.
• Communicate with cleaners to ensure proper assignment and coordination.
• Conduct follow-up communications with customers after cleaning services.
• Handle ongoing customer requests and service modifications.
• Maintain clear communication between the customer base and field teams.

Requirements

• Fluent in both Spanish and English (speaking, reading, writing).
• Previous customer service experience.
• Experience coordinating logistics or scheduling with field teams.
• Comfortable communicating across multiple channels (email, text, phone).
• Strong problem-solving skills for handling escalations.
• Excellent organizational abilities.

Qualifications

• Experience in the cleaning or home services industry is preferred.
• Background in residential service coordination is preferred.
• Experience managing vendor or contractor relationships is preferred.

Why Join This Team

• Work remotely from anywhere.
• Be part of a growing residential services company.
• Use your bilingual skills daily in a meaningful way.
• Long-term stable position with room for growth.
• Directly impact customer satisfaction and business operations.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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