Job Overview:

Our client is seeking a professional Bilingual Customer Service Representative to provide day-to-day customer and operational support. This role encompasses phone-based customer service, customer retention, payment processing, and administrative assistance. In this role, you will serve as a key point of contact for customers, ensuring calls are answered or returned promptly, account requests are handled accurately, and administrative tasks are completed efficiently. Professional fluency in both English and Spanish is required, as you will communicate directly with customers in both languages.

Schedule: Monday to Friday, flexible schedule within Eastern Time business hours; Full-time, 40 work hours per week

Responsibilities:

• Customer Service & Phone Support: Handle inbound customer calls professionally during U.S. business hours; communicate confidently with customers in both English and Spanish; respond to general customer questions and account-related requests; return missed calls promptly and ensure inquiries receive appropriate follow-up; maintain a caring, patient, and professional approach when assisting customers; escalate more complex insurance or account questions to the appropriate internal team member.
• Customer Accounts & Retention: Process customer payments using company-provided systems and accounts; assist customers with basic account and payment-related requests; proactively contact customers whose plans may be approaching cancellation; understand customer concerns and provide appropriate information to help retain accounts; maintain accurate notes regarding customer conversations and follow-up requirements; ensure outstanding customer requests are followed through to resolution.
• Administrative Support: Assist with certificate applications and related administrative processes; enter and maintain accurate customer information across company systems; organize documentation and support recurring back-office processes; provide general administrative assistance to management and existing team members; learn and navigate multiple internal software platforms; take on additional administrative responsibilities as business needs evolve.

Requirements:

• Professional fluency in both English and Spanish is required.
• Previous experience in customer service, administrative support, receptionist, or similar customer-facing roles.
• Strong verbal communication skills with a warm and professional phone manner.
• Comfortable handling frequent customer calls and follow-up conversations.
• Strong written communication skills in both English and Spanish.
• Good attention to detail when processing payments and updating customer information.
• Comfortable learning and navigating multiple software systems.
• Strong organizational and follow-up skills.
• Ability to work independently in a remote environment.
• Availability to work consistently during U.S. Eastern Time business hours.

Preferred Qualifications:

• Previous experience in insurance, financial services, benefits, or another regulated customer service environment.
• Experience with customer retention or cancellation-prevention calls.
• Experience processing customer payments.
• Administrative experience handling applications, certificates, or account documentation.
• CRM or customer account management software experience.
• Experience supporting both English- and Spanish-speaking U.S. customers.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to us through the ‘Contact Us’ form on our official BruntWork website.