Job Overview:

Our client is seeking a Customer Support Representative to manage inbound customer communications, appointment scheduling, and technician routing. In this role, you will serve as the primary liaison between customers and field teams across New Jersey, ensuring smooth communication, efficient service paths, accurate CRM record maintenance, and high levels of customer satisfaction.

Schedule: Monday to Friday, 8:30 AM to 5:00 PM EST; Full-time role

Responsibilities:

• Answer inbound customer calls and handle inquiries professionally and promptly.
• Schedule, reschedule, and confirm service appointments for field teams across New Jersey.
• Route technicians efficiently by reviewing maps and determining optimal service paths.
• Update and maintain client records within the company's CRM system.
• Serve as the primary liaison between customers and field staff to ensure smooth communication.
• Build long-term relationships with regular customers to ensure consistency and trust.
• Support administrative tasks as needed, including updating records and coordinating with the field team.

Requirements:

• Proven experience in customer service or receptionist roles, preferably in a service-based industry.
• Strong verbal communication skills with a professional and friendly phone manner.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Familiarity with scheduling and dispatching workflows.
• Strong organizational skills and attention to detail.
• Availability to provide coverage during business hours in the US Eastern time zone.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to us through the ‘Contact Us’ form on our official BruntWork website.