Position Summary

We are looking for a dependable, detail-oriented, and self-motivated Client Experience Support Associate to join our growing Customer Experience organization. In this role, you will work behind the scenes to keep ticket queues moving and manage day-to-day administrative operations. You will free up our U.S.-based Customer Experience team to focus on direct, high-touch conversations by triaging tickets, completing data requests, and maintaining system accuracy.

This is a productivity-tracked role where precision, sharp organization, and consistent follow-through are essential to success.

Schedule: Full-time (Monday – Friday, 8:00 AM – 5:00 PM CST)

Key Responsibilities

• Queue Management: Triage, categorize, and route inbound tickets to the appropriate queue or team member. Monitor queues continuously to ensure timely handling and flag items at risk of SLA delays.
• CRM & Administrative Support: Complete one-off administrative tasks, process data requests, and maintain clean, accurate records within our CRM system.
• Team Collaboration: Partner seamlessly with the U.S.-based Customer Experience team to keep daily workflows organized and escalate complex issues appropriately.
• Operational Knowledge: Maintain a deep working knowledge of company's services, tools, and internal escalation protocols.
• Outbound Communication: Handle light outbound communication via email or chat to complete task follow-ups and update stakeholders.

Qualifications & Requirements

• Hands-on experience with CRM platforms—Zoho Desk proficiency is strongly preferred.
• High attention to detail with a strong track record of data accuracy and follow-through.
• Ability to thrive in a productivity-tracked environment with dynamic task priorities.
• Excellent written communication skills for clear internal notes and light external chats/emails.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.