Job Description:

You will be the operational backbone of a busy automotive business, owning the full customer communication cycle from the first inbound message to final follow-up. You will manage insurance quoting and follow-up processes, coordinate vehicle scheduling logistics, and keep digital records airtight — all from a remote setup with real ownership and variety in your day. This is not a passive inbox role; you will be the person customers and the business depend on to ensure nothing slips through the cracks.

Client Overview:

A dynamic, multi-service automotive business offering vehicle rentals, auto sales, vehicle parts, vehicle services, and plates & registration support. The company operates across several service lines simultaneously, serving a steady flow of customers who rely on fast, accurate, and professional communication. This is a growing operation with real momentum — and they need a sharp, reliable VA to help keep everything running smoothly.

Schedule:

• Monday to Friday, 9:00 am to 5:00 pm (or 10:00 am to 6:00 pm) (US Eastern Time), with a 1-hour unpaid break (35 hours per week)

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, Facebook, and Instagram in a timely manner
• Contact insurance companies via dialer to obtain vehicle insurance quotes for clients
• Monitor and follow up on insurance underwriting processes weekly to prevent policy cancellations
• Schedule vehicle pickups, drop-offs, and service appointments for rentals and sales
• Prepare and manage contracts and documentation using Adobe Acrobat and cloud storage
• Provide weekly reports on insurance statuses, completed tasks, and outstanding items

Must-Have Requirements:

• Strong verbal and written English communication skills
• Previous experience in an administrative, receptionist, or customer service role
• High level of attention to detail and organizational skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Comfortable making outbound phone calls to insurance providers
• Ability to work independently with minimal supervision

Nice-to-Have Requirements:

• Experience in the automotive, insurance, or vehicle rental sectors is a strong advantage.
• Familiarity with Adobe Acrobat and cloud-based document management tools is beneficial.
• Experience managing social media inquiries (Facebook, Instagram) in a business environment is a plus.

Why Join This Team:

• 100% remote — work from anywhere with a stable internet connection
• Full-time, stable engagement with consistent Monday–Friday hours
• Varied, fast-paced work across multiple service lines — no two days are the same
• Real ownership of key processes — you'll be trusted to manage critical workflows independently
• Opportunity to grow with a multi-service business that is actively expanding

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

• Please click the Apply Now button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email address through the ‘Contact Us’ form on our official BruntWork website.

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