Job Overview:

 We are seeking an efficient, detail-oriented Customer Support Representative to deliver fast, accurate assistance across our portfolio of giveaway brands. In this role, you will handle high-volume ticket queues, resolve subscription and account issues, and provide clear, professional solutions on the first response. If you excel in written communication and thrive working independently in a fast-paced environment, we want to hear from you. 

Schedule: Remote, Full Time | Monday to Friday, 9am to 6pm EST with an hour unpaid break.

Responsibilities:

• Manage and respond to customer email inquiries efficiently and accurately across multiple giveaway brands
• Resolve subscription cancellation requests while maintaining a positive customer experience
• Assist customers with account access issues and troubleshoot entry-related questions
• Maintain a high ticket throughput by understanding recurring inquiry types and responding promptly
• Ensure clear, professional written communication that addresses the customer's concern on the first response
• Escalate complex or unusual issues to the Customer Support Manager as needed

Requirements:

• Proven experience in email-based customer support or a similar customer service role
• Strong English reading comprehension and written communication skills
• Ability to handle a high volume of tickets without sacrificing quality or accuracy
• Zendesk experience is a plus but not required
• High level of attention to detail when reading and interpreting customer requests
• Ability to work independently with minimal supervision

Independent Contractor Perks:

• Health Insurance
• Immediate hiring
• Permanent work from home

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

• BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the ‘Contact Us’ form on our official BruntWork website.