Job Overview

We're looking for a Customer Service Administrator who will be the go-to person for customer inquiries, data management, and vendor coordination in a fast-paced service and manufacturing environment. This is a full-ownership role where you'll manage incoming calls, maintain accurate records in the CRM, and ensure smooth day-to-day operations. If you thrive on variety, love helping customers, and want to be a core part of a growing team, this role offers the stability and impact you're looking for.

Client Overview

Our client is a growing US-based service and manufacturing company seeking a dedicated team member to support their daily operations. They value attitude and commitment, and are building a stable, long-term remote team to support their expanding customer base.

Schedule: Monday - Friday, 7:00 AM - 3:30 PM Eastern Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Answer inbound customer calls via RingCentral and provide professional, helpful support
• Manage customer data and interactions in HubSpot CRM with accuracy and attention to detail
• Handle data entry tasks to keep records current and organized
• Coordinate with vendors and maintain strong professional relationships
• Complete daily administrative tasks to support smooth business operations
• Follow up on customer inquiries and ensure timely resolution
• Maintain clear communication with the team and flag any urgent issues
• Support the business owner with ad hoc tasks as workload demands

Requirements

• Proven experience in customer service or administrative support roles
• Strong positive attitude and willingness to learn
• Comfortable using CRM platforms and phone systems
• Reliable, detail-oriented, and able to manage multiple tasks throughout the day
• Experience with HubSpot CRM is a strong plus
• Experience with RingCentral or similar VoIP phone systems is a strong plus

Nice to have:

• Bonus if you have experience in service or manufacturing industries
• It helps if you've worked in a remote capacity before
• Bonus if you're comfortable handling vendor communications and coordination

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.