Job Overview:

Our client is seeking a Bilingual Medical Receptionist fluent in Spanish and English to act as the first point of contact for patients and manage calls and inquiries with empathy. This role offers a blend of customer service, healthcare administration, and technological proficiency. Utilizing healthcare software, you will play a crucial role in maintaining accurate patient records, scheduling appointments, and ensuring smooth clinic operations while working remotely as an integrated member of the healthcare team.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time; Full-time, 40 work hours per week

Responsibilities:

• Provide exceptional customer service by professionally managing incoming calls and patient inquiries.
• Efficiently schedule and manage patient appointments, ensuring optimal clinic flow.
• Guide new patients through the enrollment process, collecting and documenting all necessary information.
• Accurately update and maintain electronic health records, ensuring all patient information is current and complete.
• Actively participate in regular team meetings, contributing ideas for process improvement.
• Handle various administrative tasks to support the healthcare team and enhance operational efficiency.
• Consistently meet and exceed daily performance goals set by the organization.
• Collaborate with healthcare professionals to ensure seamless patient care coordination.
• Maintain strict confidentiality and adhere to HIPAA regulations in all patient interactions and data handling.

Requirements:

• Fluency in English and Spanish, with excellent written and verbal communication skills.
• Experience in the healthcare industry, preferably in a receptionist or administrative role.
• Strong familiarity with medical terminology and a solid understanding of HIPAA regulations.
• Proficiency in using healthcare-specific software and electronic health record systems.
• Exceptional customer service skills with a patient-centric approach.
• Ability to work full-time during Pacific Time Zone hours (8:00 AM - 5:00 PM PT).
• Meticulous attention to detail and a commitment to maintaining patient confidentiality.
• Adaptability to new technologies and software systems as required by the organization.
• Strong time management skills and ability to prioritize tasks in a fast-paced environment.
• Comfortable working remotely while maintaining a high level of professionalism and team integration.
• Proactive problem-solving skills and the ability to handle challenging situations with tact and diplomacy.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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