Job Overview

Our client is seeking a Provider Support Specialist (RN) to serve as a clinical resource for physicians and advanced practice providers delivering virtual Transitional Care Management (TCM) services. This role provides real-time clinical, operational, documentation, and workflow support to ensure high-quality patient care, regulatory compliance, provider success, and exceptional patient outcomes. 

Schedule

• Monday - Friday, 8:30 AM - 5:00 PM US Pacific Time, with a 30-minute paid lunch and two 15-minute unpaid breaks  (40 hours per week) 

Responsibilities

• Provide daily clinical and operational support to telehealth providers.

• Support providers during virtual patient visits and resolve workflow issues.

• Review charts for documentation completeness, medical necessity, and compliance.

• Assist with educating providers on TCM, E/M coding, ICD-10-CM, CPT, and telehealth modifiers (93/95).

• Support responses to ADR, TPE, UPIC, CERT, and other audit requests.

• Monitor provider quality metrics and documentation timeliness.

• Coordinate with Coding, Quality, Credentialing, Care Management, and Operations.

• Identify trends and recommend process improvements. * Assist with connecting patients to external resources. 

Requirements

• Current unrestricted CA Registered Nurse (RN) license.

• Minimum three years of clinical nursing experience.

• Experience supporting physicians or advanced practice providers.

• Knowledge of telehealth workflows and electronic health records.

• Working knowledge of HIPAA, CMS, Medicare, and clinical documentation standards.

• Excellent communication, organization, and customer service skills. 

Qualifications

• Experience in Transitional Care Management (TCM) and operations.

• Knowledge of Medicare billing and compliance.

• Clinical auditing or quality improvement experience.

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

• Health Insurance Coverage for eligible locations 

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review. 

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms: Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM