Job Overview

Our client is looking for a proactive and self-motivated Customer Support & Accounts Administrator to manage and resolve customer support tickets and emails while serving as a key liaison across three core business units: Accounting, Operations, and Inventory. This fully remote position requires a high degree of self-motivation, proactive time management, and seamless cross-departmental collaboration.

Schedule

• Monday - Friday, 9:00 AM - 1:00 PM EST (20 hours per week)

Responsibilities

• Customer Support: Respond to customer inquiries and support tickets via Zendesk in a timely and professional manner, including helping track packages and managing order status updates. Accurately log customer rewards and update loyalty points associated with customer referrals.
• Accounting Administration: Assist with day-to-day accounting administrative tasks, including adding items to missed invoices, performing basic account reconciliations, and completing general data entry.
• Inventory & Operations: Support inventory tracking processes, update inventory logs across internal systems, and handle related back-office administrative tasks. Assist with operational tasks as assigned by the Finance Operations Manager, ensuring seamless integration between operations and accounting workflows.
• Data Management & Collaboration: Maintain accurate records and safeguard data integrity across all internal databases and platforms. Collaborate effectively with internal teams to resolve complex customer and operational issues efficiently.

Requirements

• Customer Support Experience: 2-3 years in a customer service or support role, preferably handling ticketing systems, order tracking, and issue resolution.
• Accounting Support: Background in accounting administration, data entry, invoice processing, or simple account reconciliations.
• Remote Work Ethic: Proven ability to work independently, manage time effectively, and maintain high productivity during fixed remote working hours.
• Technical Adaptability: Comfortable navigating and learning various software systems, databases, and internal platforms quickly.
• Communication & Precision: Excellent written and verbal English communication skills with a professional, solution-oriented tone, and exceptional accuracy when handling financial records, loyalty points, invoice updates, and inventory tracking.

Qualifications

• Direct, hands-on experience with Zendesk, Zenoti, Medvelle, and Spotify.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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