Overview

Our client is seeking a highly organized and proactive Client Delivery Coordinator to support the successful planning, coordination, and delivery of leadership development programs. This role is ideal for someone with exceptional administrative, project coordination, and stakeholder management skills who thrives in a fast-paced, client-focused environment. You will work closely with facilitators, stakeholders, and program participants to ensure programs are delivered seamlessly from planning through post-program follow-up.

Schedule

• Part-Time (15 hours per week) Monday to Friday 10:00 AM – 1:00 PM AEST

Responsibilities

Stakeholder Engagement & Project Coordination

• Coordinate client projects and delivery schedules.
• Manage participant registrations and communications.
• Organize venue, facilitator, and material requirements.
• Schedule stakeholder interviews and project meetings.
• Liaise with facilitators regarding availability and delivery timelines.
• Set up and maintain project workbooks in Microsoft Planner.

Program Customization & Setup

• Develop and format learning materials, including PowerPoint presentations, participant workbooks, and PDF resources.
• Create, distribute, and manage surveys using SurveyMonkey.
• Extract, analyze, and organize survey insights for reporting.
• Coordinate venue logistics with stakeholders.
• Set up Microsoft Teams meetings and webinars, including registrations and invitations.
• Design and update branded program materials using Canva, Adobe Creative Suite, or similar design tools.

Program Delivery Support

• Coordinate participant pre-work and monitor completion.
• Schedule and facilitate technology dry runs.
• Organize shipping of books, certificates, workbooks, and other program materials.
• Draft professional communications using approved templates.
• Support facilitators with customized delivery requirements.
• Assist in live virtual sessions by managing Microsoft Teams breakout rooms, polls, webinar controls, and participant support.

Post-Program Administration

• Manage webinar recordings and participant access.
• Track attendance and completion metrics.
• Compile participant feedback reports and dashboards.
• Coordinate certification processes for eligible participants.

Documentation & Continuous Improvement

• Schedule follow-up and learning reinforcement sessions.
• Maintain and archive documentation in SharePoint.
• Update operational manuals, templates, and delivery documentation as needed.

Requirements

Required

• Previous experience in project coordination, program coordination, executive assistance, client services, or a similar administrative support role.
• Excellent organizational and time management skills.
• Strong written and verbal English communication skills.
• High attention to detail and ability to manage multiple priorities simultaneously.
• Experience coordinating meetings, schedules, and stakeholders.
• Proficiency in Microsoft Teams, Outlook, PowerPoint, Excel, and Microsoft Planner (or similar project management tools).
• Ability to work independently with minimal supervision.

Preferred

• Experience with SurveyMonkey or similar survey platforms.
• Experience using SharePoint.
• Familiarity with Canva, Adobe Creative Suite, or other graphic design software.
• Experience supporting webinars, virtual events, or online training sessions.
• Background in learning and development, training coordination, consulting, or leadership development programs.

Technical Requirements

• Reliable high-speed internet connection.
• Dedicated home office with minimal distractions.
• Computer capable of supporting multiple business applications and virtual meetings.
• Quality headset with noise-cancelling microphone.

Success Measures

The successful candidate will:

• Coordinate and deliver programs efficiently and accurately.
• Ensure seamless communication between facilitators, stakeholders, and participants.
• Maintain organized project documentation and reporting.
• Support smooth execution of both virtual and in-person programs.
• Consistently meet deadlines while maintaining exceptional quality standards.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.