Overview

Our client is looking for a professional Credit Controller to manage the end-to-end collection process for outstanding invoices for a UK-based business that provides services on credit. In this role, you will serve as the primary point of contact for customer payment follow-ups, ensuring all interactions are accurately logged in HubSpot CRM to maintain steady cash flow. Your polite and persuasive communication style will play a key role in improving the company's average days sales outstanding.

Schedule:

• Part-time - 20 hours per week, flexible with UK business hours but ideally between 9:00 AM - 3:00 PM UK business hours (London, UK timezone)

Responsibilities

• Proactively chase outstanding invoices via telephone to ensure timely collection of payments.
• Request and confirm specific payment dates from customers and maintain a consistent follow-up cadence.
• Log all customer interactions, payment commitments, and detailed notes within the HubSpot CRM.
• Set and manage follow-up tasks in HubSpot to ensure no overdue account is overlooked.
• Track and update payment statuses on internal spreadsheets or within the CRM as required.
• Escalate unresolved or high-risk accounts to management with clear documentation.
• Support improved cash flow by reducing the average days sales outstanding.
• Collaborate with internal stakeholders to align on priority accounts and escalation processes.

Requirements

• Excellent telephone manner with the ability to communicate politely and persuasively.
• Strong verbal and written English communication skills.
• Previous experience in credit control, accounts receivable, or debt collections.
• High level of attention to detail when recording information and tracking payments.
• Ability to work independently and manage a high-volume workload with minimal supervision.
• Bonus if you have experience using HubSpot CRM or similar platforms.
• It helps if you have experience working with UK-based clients or businesses.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.