Overview

Are you a meticulous administrator with a compassionate heart and a confident phone manner? Our client, a growing funeral services provider operating across Brisbane and Northern Rivers, is looking for an Office Administrator & Community Outreach Coordinator to join their offshore support team. In this vital role, you will handle essential administrative tasks and community engagement, allowing the on-ground team to focus fully on caring for families during difficult times.

Schedule:

• Part-time 20 hours/week, Fixed schedule within Australian Eastern Time (Brisbane)

Responsibilities

• Complete cremation, burial, and death registration paperwork with absolute accuracy, comparing family-provided information against hospital records
• Identify discrepancies in documentation and flag them immediately for review
• Email families professionally to request missing details or clarify information without requiring scripted approval
• Conduct community outreach calls to nursing homes and care facilities within a 100-kilometer radius
• Introduce the business to facility managers, request email addresses, and schedule follow-up information to be sent
• Research and compile lists of care homes by suburb and geographic location using mapping tools
• Register deaths with Births, Deaths and Marriages, ensuring first-time accuracy to avoid costly resubmissions
• Maintain organized records and manage administrative backlog as needed

Requirements

• Exceptional attention to detail with proven ability to catch discrepancies in data
• Strong written English skills with ability to draft professional, empathetic emails independently
• Confident phone manner and excellent verbal English communication skills
• Experience with data entry and administrative tasks requiring 100% accuracy
• Ability to understand Australian geography and work with maps to identify service areas
• Comfortable working with sensitive information in a funeral or healthcare context
• Self-directed with strong agency over work without needing constant supervision

Nice-to-Have Requirements

• Bonus if you have previous experience in the funeral services industry
• It helps if you've worked for Australian-based businesses and understand the culture
• Bonus if you have experience in healthcare administration or outreach roles
• It helps if you've practiced an Americanized or neutral accent for client-facing communication

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.