Overview

Our client is looking for a Mandarin Bilingual Customer Support & Administrative Assistant to serve as the vital bridge between the agency and its Mandarin-speaking clients, using their language skills to provide exceptional service while supporting critical business operations. This role offers the unique opportunity to make a real difference in the clients’ insurance experience by communicating in their preferred language. In this role, you will work directly with clients, manage important documentation, and be part of a team that values cultural understanding and personalized service.

Schedule:

• Mondays to Fridays, 9:00 am to 1:00 pm (US Pacific Time, 20 hours per week, 4 hours per day)

Responsibilities:

• Provide customer support to clients in both English and Mandarin Chinese via phone, email, and other channels
• Manage customer files, documentation, and maintain accurate records
• Handle email correspondence and coordinate calendar scheduling
• Answer incoming calls and direct inquiries to appropriate team members
• Identify client language preferences and adapt communication accordingly
• Perform administrative tasks, including data entry and file management
• Support daily operations and assist with special projects as needed
• Maintain professional communication standards in both languages

Requirements:

• Fluent in both English and Mandarin Chinese (speaking, reading, writing)
• Strong customer service orientation and professional phone manner
• Comfortable working with computer systems and cloud-based platforms
• Excellent organizational and administrative skills
• Ability to work independently in a remote environment
• Bonus if you have insurance industry experience
• It helps if you’re familiar with CRM systems and customer databases

Why Join This Team?

• Use your bilingual skills to make a meaningful impact on client relationships
• Join a growing agency with potential for role expansion and career development
• Access to cloud-based systems and modern technology tools
• Direct client interaction and relationship-building opportunities
• Supportive team environment that values cultural diversity and language skills

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.