Job Overview

Our client is seeking an experienced, high-caliber Digital Marketing Manager to lead the strategy, design, and execution of digital experiences across customer-facing and internal platforms. Reporting directly to senior leadership, you will oversee UX, UI, content strategy, and digital operations while establishing scalable workflows that enable multi-disciplinary teams to consistently deliver exceptional digital experiences. This role works in close alignment with Operations, Engineering, Marketing, and Customer Experience to transform end-to-end customer journeys from acquisition through long-term retention.

⚠️ High-Performance Environment: This position is exclusively engineered for senior professionals who thrive under high expectations, adapt instantly to changing strategic priorities, and excel at delivering top-tier work under ambitious deadlines with minimal supervision.

Schedule

• Monday - Friday, 9:00 AM - 5:00 PM Eastern Time (40 hours per week, including one 30-minute paid break)

Responsibilities

• Digital Strategy & Customer Experience: Define and execute the comprehensive digital experience strategy across websites, email ecosystems, customer portals, support lines, and community platforms; map and optimize conversion funnels.
• Cross-Functional Leadership: Partner with Operations, Engineering, Marketing, and Customer Success to translate core business requirements into actionable execution roadmaps and project timelines.
• Digital Operations & Process Improvement: Develop scalable standard operating procedures (SOPs), templates, and review protocols; implement automated and AI-powered workflows to safely maximize speed and quality.
• Team Leadership: Recruit, mentor, and manage an agile team of designers, researchers, content specialists, and external contractors, balancing strategic direction with hands-on execution.
• Governance & Standards: Establish strict digital governance frameworks for prioritizing initiatives; evolve company design systems, research methodologies, and brand compliance standards.
• Analytics & Performance Tracking: Define customer journey KPIs, partner with analytics teams to implement event tracking, analyze user behavior, and present data-driven recommendations to executive leadership.

Requirements

• Digital Management Footprint: 10+ years of progressive professional experience in digital management, product design, UX architecture, digital strategy, or closely related fields.
• Leadership Experience: 5+ years of dedicated experience directly managing multidisciplinary digital and creative teams.
• Operational Agility: Proven track record of designing and scaling operating models, cross-departmental workflows, and corporate digital governance frameworks.
• Project Management Mastery: Exceptional stakeholder management skills with a demonstrated ability to keep complex, multi-layered initiatives on schedule.
• Linguistic Standard: Impeccable verbal and written English communication and presentation skills.

Qualifications

• Strong experience building and maintaining design systems, UX research structures, and multi-channel customer communication journeys.
• Deep familiarity with CRM platforms (specifically GoHighLevel) and modern digital workflows.
• Hands-on experience integrating generative AI tools into everyday digital production queues.
• Bilingual capability in English and Spanish is considered a distinct advantage but is not strictly required.

Portfolio Requirement

• Candidates must provide a link to a professional portfolio.

Preferred Tool Stack

• Notion, Google Workspace, Telegram, Zendesk, Figma, and GoHighLevel CRM.

Key Performance Indicators (KPIs)

• Broad team adoption of standardized digital operating processes.
• Measurable improvements in customer journey conversion and activation rates.
• Deflection of support requests through intuitive digital experience improvements.
• Accelerated project delivery timelines alongside elevated output quality.
• Successful, metric-verified implementation of efficient AI-enabled workflows.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.