Job Overview

We are seeking a full-time Client Success & Retention Supervisor (B2B) professional for a key manufacturing company based in Louisville, KY (Mon-Fri, 8:30 AM–5:00 PM EDT). In this role, you will focus on recovering lapsed dealership accounts, conducting discovery calls to identify client concerns, and developing long-term retention strategies. You will collaborate across departments to resolve issues and track all interactions within our CRM. This position requires 3+ years of B2B account management or customer retention experience, alongside exceptional communication and conflict-resolution skills.

Schedule

Mon-Fri, 8:30 am - 5 pm EDT (40 hours per week)

Responsibilities

• Contact dealership partners that have recently reduced or discontinued business with iKeyless.
• Conduct discovery calls to identify client concerns, service issues, operational challenges, and opportunities for improvement.
• Build and maintain strong professional relationships with dealership decision-makers.
• Collaborate with Sales, Operations, Customer Service, Fulfillment, and Leadership teams to address client concerns and implement solutions.
• Follow up with former and at-risk dealership partners to ensure concerns have been addressed.
• Develop account recovery and retention strategies to improve client satisfaction and long-term partnerships.
• Track all client interactions, concerns, action items, and outcomes within the CRM system.
• Prepare reports detailing client feedback, trends, risks, and recovery opportunities.
• Escalate critical issues and recommend process improvements based on dealership feedback.
• Assist in developing processes, workflows, and best practices for the Client Success Department.
• Support leadership in improving dealership retention and overall client experience.

Requirements

• Minimum of 3 years of experience in Sales, Account Management, Client Success, Customer Retention, Business Development, or a related field.
• Experience managing business-to-business (B2B) relationships.
• Proven ability to retain clients, recover accounts, or resolve customer concerns.
• Experience conducting outbound calls and engaging decision-makers.
• Excellent spoken and written English communication skills.
• Strong interpersonal, relationship-building, active listening, and problem-solving skills.
• Ability to handle difficult conversations professionally and confidently.
• Strong negotiation and conflict-resolution abilities.
• Highly organized with excellent follow-up and documentation skills.
• Ability to work independently and manage multiple priorities in a remote environment.
• Proficiency with CRM systems and Microsoft Office or Google Workspace.
• Experience working with automotive dealerships or automotive-related businesses is preferred.
• Experience in customer retention, churn reduction, or account recovery programs is preferred.
• Previous supervisory or team leadership experience is highly desirable.
• Familiarity with Salesforce, HubSpot, Zoho, or similar CRM platforms is preferred.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.