Position Overview:

We are seeking a highly capable and experienced Medical Office Administrator to join our team. This is a full-time, multifaceted role that goes beyond traditional call handling. The ideal candidate will be a central point of contact for our clients, managing administrative tasks, and ensuring a seamless patient journey. You will be responsible for a variety of tasks from client communication to insurance invoicing, requiring a high degree of organization, professionalism, and attention to detail.

About the Client:

A dedicated audiology clinic committed to providing exceptional patient care.

Schedule:

• Mondays to Fridays, starting between 8:00 am and 9:00 am (UK Time), with a 30-minute unpaid break (40 hours per week)

Key Responsibilities:

• Client Communication: Serve as the first point of contact, handling incoming phone calls, emails, and text messages with a clear and professional demeanor suitable for the UK market.
• Appointment Management: Utilize our Blueprint CRM system to book and manage client appointments efficiently.
• Administrative Support: Perform a range of administrative duties, including gathering patient information, requesting insurance details, and ensuring referral letters are correctly uploaded to the CRM.
• Insurance & Invoicing: Manage medical insurance claims, including submitting invoices and following up on payments. This is a primary function of the role.
• Team Collaboration: Communicate effectively with the internal team using tools like WhatsApp, email, and CRM notes to ensure continuity of care.

Secondary Responsibilities (as time permits)

• Content & Marketing Support: Assist with creating content for the company website or liaising with our marketing team on various initiatives.

Qualifications and Skills:

• Experience: Proven experience in a medical administration, virtual assistant, or client support role. Previous experience working remotely is highly advantageous.
• Technical Skills: Proficient in using CRM systems (experience with Blueprint CRM is a plus) and other communication tools.
• Communication: Exceptional verbal and written communication skills. Must have a clear, easily understandable accent for the UK market.
• Medical Insurance: Demonstrable experience with medical insurance claims and invoicing processes.
• Compliance: Working knowledge of data protection regulations such as GDPR is required.
• Organizational Skills: Strong ability to multitask, prioritize, and manage time effectively in a remote setting.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.