Job Overview

Our client is seeking a highly organized, detail-oriented, and solutions-driven Operations & Case Management Coordinator to support their corporate relocation and asset management services for international clients. This role extends far beyond traditional administrative assistance. The successful candidate will actively identify workflow solutions, improve internal processes, coordinate multiple external vendors, and provide executive-level support. This position offers excellent room for growth within a high-performing business unit for a professional who demonstrates true operational ownership and technological fluency.

Schedule

• Monday - Friday, 11:00 AM - 2:00 PM Singapore Time (15 hours per week) 

Responsibilities

• Case Coordination & Administration: Create and maintain digital case folders in Dropbox following strict naming conventions; input, update, and maintain trackers in Excel and Google Sheets; verify case data (addresses/postal codes) using specialized directory tools; track deadlines and coordinate updates with internal teams, service vendors, and clients via WhatsApp, phone, and email.
• Executive Support: Provide high-level administrative and personal assistant support to leadership; manage calendars, appointments, and time-sensitive scheduling; maintain active phone check-ins throughout the workday; prepare, format, and enhance professional PowerPoint presentation templates and slide masters.
• Process Automation & Optimization: Identify structural inefficiencies and recommend practical solutions; support the creation and scaling of SOPs; assist with advanced workflow automation initiatives using Notion and Make.com to optimize productivity.
• Strategic Problem Solving: Translate broader business objectives into actionable daily tasks; manage changing priorities independently based on business urgency and impact, resolving issues proactively without waiting for constant direction.

Requirements

• Professional Experience: 2–3+ years of proven experience in administrative support, operations coordination, executive assistance, project coordination, or case management.
• Advanced Data & Document Mastery: Advanced proficiency in Microsoft Excel (formulas, pivot tables, conditional formatting, dashboard creation) and Word; intermediate to advanced proficiency in Google Sheets and Google Workspace.
• Automation & Cloud Literacy: Intermediate to advanced proficiency with Notion, Make.com, Dropbox, and PDF editing/annotation tools.
• Design & Content Skills: Intermediate proficiency in Canva (including basic video editing) and photo editing software.
• Linguistic Standard: Excellent written and verbal English communication skills tailored for executive reporting and constant cross-functional check-ins.

Hardware & Workspace Infrastructure (Mandatory)

• Operating System: Windows OS only.
• Display: One (1) external monitor minimum (27-inch display preferred).
• Peripherals: Reliable computer system capable of intensive multitasking, a working webcam, and a high-quality headset/microphone.
• Connectivity: High-speed, stable internet connection.
• Workspace: Dedicated, quiet home office setup suitable for professional, client-facing communication.

Qualifications

• Prior experience directly supporting business owners, founders, or corporate executives is highly preferred.
• Previous experience working with Singaporean clients, teams, or corporate business environments is highly regarded.
• Strong alignment with Singaporean business practices, exhibiting a high degree of maturity, accountability, and receptiveness to direct, constructive feedback.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.