Job Overview

Our client is seeking an analytical, highly organized E-commerce Order & Customer Support Specialist to serve as a vital extension of their Hong Kong business operations. In this full-time remote role, you will take ownership of the order fulfillment lifecycle and manage day-to-day global customer relations. This position goes beyond traditional customer support; it requires a proactive professional who can analyze consumer behavior, coordinate cross-functional shipping pipelines, and collaborate directly with management to execute promotional marketing campaigns that boost international sales.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM HKT [Hong Kong Time] (40 hours per week) Note: Includes a 1-hour unpaid break.

Responsibilities

• Order Fulfillment Lifecycle: Receive, audit, and process all incoming global customer orders accurately through the company’s e-commerce ecosystem.
• Global Customer Care: Respond promptly to customer inquiries and independently resolve product, transactional, or delivery issues.
• Logistics Coordination: Coordinate internally with logistics and warehouse teams to ensure products are dispatched on time and shipping delays are mitigated.
• Retention Outreach: Manage targeted email promotions, seasonal marketing campaigns, and direct customer outreach initiatives to drive repeat business.
• Market Analysis: Analyze customer purchasing preferences, tracking metrics, and current e-commerce market trends to uncover optimization opportunities.
• Strategic Growth Support: Partner directly with the E-commerce Manager to support CRM administration and execute data-driven sales boosting initiatives.

Requirements

• Industry Tenure: 3-5+ years of dedicated professional experience managing operations within an e-commerce or digital retail environment.
• Linguistic Standard: Excellent verbal and written English communication skills tailored for professional global consumer engagement and corporate reporting.
• Operational Literacy: Strong understanding of worldwide online retail operations, international shipping pathways, and multi-channel fulfillment models.
• Analytical Skills: Proven ability to interpret sales data, monitor customer satisfaction metrics, and evaluate target consumer behavior.
• Interpersonal Excellence: Exceptional organizational habits paired with the strong internal communication skills needed to collaborate across remote departments.

Scope of Engagement

• Dedicated full-time support operating seamlessly as a remote extension of the corporate HK office.
• Focused execution on an established worldwide online business model with strategic involvement in multi-channel promotional campaigns.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.