Job Overview

Our client is looking for a proactive, organized Customer Service & Appointment Scheduling Specialist to act as the primary point of contact for their growing auto detailing business. In this remote role, you will deliver a professional and welcoming first impression to prospective and returning customers while managing inbound call volumes and scheduling workflows. Beyond phone support, you will handle data entry and provide digital marketing coordination to maintain a consistent online presence, making this an ideal role for an administrative professional looking to expand their skills within a growing enterprise.

Schedule

• Monday - Friday, 9:00 AM - 4:00 PM MDT [Mountain Daylight Time] (35 hours per week)

Responsibilities

• Inbound Customer Care: Answer inbound calls promptly and provide accurate information about the company's auto detailing services.
• Appointment Management: Book and manage client appointments through the company's central CRM system.
• Client Relations: Deliver a professional and welcoming first impression to prospective and returning customers.
• Data Entry Operations: Perform data entry tasks to maintain up-to-date, accurate, and organized client records.
• Social Media Coordination: Schedule and publish pre-made social media content across Instagram and Facebook channels.
• Website Administration: Post blog content to the company website as directed by leadership.

Requirements

• Linguistic Fluency: Minimum B2 level of English proficiency with clear and professional verbal communication skills.
• Service Background: Previous experience in an inbound customer service, call handling, or receptionist role.
• Technical Familiarity: Comfortable working with CRM systems, digital calendars, and basic administrative software tools.
• Task Organization: Strong attention to detail and the ability to manage multiple tracking tasks throughout the day.
• Workspace Infrastructure: Reliable high-speed internet connection and a quiet, professional remote work environment.
• Autonomy: Ability to work independently with minimal supervision in a fast-paced environment.

Additional Details

• Call Distribution: Handle approximately 5 to 10 inbound calls per day, utilizing operational downtime to complete administrative tasks and data updates.
• Role Expansion: Opportunity to grow into a broader virtual assistant position as the business scales its operational footprint.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
  

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.