Your Role: Inbound Customer Service Representative / Virtual Assistant

Schedule- Monday - Friday 9:00am-4:00pm, Mountain Daylight Time

Responsibilities:

• Answer inbound calls promptly and provide accurate information about the company's auto detailing services
• Book and manage client appointments through the company's CRM system
• Deliver a professional and welcoming first impression to prospective and returning customers
• Perform data entry tasks to maintain up-to-date and organized client records
• Schedule and publish pre-made social media content across Instagram and Facebook
• Post blog content to the company website as directed

Requirements:

• Minimum B2 level of English proficiency with clear and professional verbal communication
• Previous experience in an inbound customer service or receptionist role
• Comfortable working with CRM systems and basic administrative tools
• Strong attention to detail and ability to manage multiple tasks throughout the day
• Reliable internet connection and a quiet, professional work environment
• Ability to work independently with minimal supervision

Scope:

• Full-time position, 7 hours per day, 5 days a week (Mountain Time, 9:00 AM – 4:00/5:00 PM)
• Handle approximately 5 to 10 inbound calls per day, with additional admin tasks during downtime
• Serve as the primary point of contact for all incoming client inquiries
• Support the business's online presence through consistent social media and blog posting
• Opportunity to grow into a broader virtual assistant role as the business scales