Job Overview

Our client is a rapidly scaling healthcare coverage management company dedicated to connecting individuals with life-changing federal benefits. They are seeking a compassionate, tech-savvy Multilingual Healthcare Coverage Specialist to act as a vital operational link between patients and essential care. In this 100% remote role, you will use your multilingual skills to navigate patients through the enrollment processes for vital programs like Medicaid, Medicare, and the ACA Marketplace. Because all services are provided entirely free to the patients, this position involves zero pressure selling—focusing purely on high-impact advocacy, outreach, and patient support.

Schedule

• Highly flexible scheduling configurations available across all US time zones (Pacific to Eastern Standard Time setups) (40 hours per week)

Responsibilities

Patient Outreach & Benefit Enrollment

• High-Volume Telephony: Conduct strategic outbound outreach calls (80% of daily volume) using the Five9 dialing system, balanced with incoming patient inquiries (20% of daily volume).
• Program Navigation: Guide eligible patients step-by-step through application workflows for Medicaid, Medicare, and ACA Marketplace programs.
• Roster Management: Actively reach out to patients from healthcare center rosters to cross-reference demographics, check eligibility parameters, and secure successful benefit enrollment.

Data Administration & Compliance Protocols

• CRM Ledgering: Accurately input, update, and track patient touchpoints, qualification statuses, and demographic files within Salesforce CRM.
• Regulatory Compliance: Maintain strict adherence to HIPAA regulations, keeping patient Protected Health Information (PHI) secure and confidential across a virtual infrastructure.
• Multi-Platform Navigation: Simultaneously manage multiple cloud software interfaces, communication queues, and database records with high precision.

Requirements

• Linguistic Versatility: Fluent bilingual communication skills in English paired with conversational or proficiency in Mandarin, Cantonese, or Vietnamese.
• Call Center Experience: Proven background executing outbound call campaigns, telesales, or high-volume phone customer service.
• Technical Aptitude: Tech-savvy profile with the baseline agility needed to comfortably operate automated dialers and enterprise CRM systems side-by-side.
• Empathetic Communication: Strong verbal articulation skills characterized by a patient, clear, and compassionate approach to helping individuals navigate federal paperwork.
• Workspace Stability: A secure home office setup powered by a reliable high-speed internet connection suitable for VoIP software handling.

Preferred & Bonus Qualifications

• Prior professional exposure to the US healthcare ecosystem, medical billing, or health insurance enrollment sectors.
• Existing HIPAA Certification is highly regarded (or a proactive willingness to complete compliance training immediately upon hire).

Why Join This Team?

• Mission-Driven Output: Directly impact patient wellness metrics by delivering advocacy services that cost the patient absolutely nothing.
• Modern Tool Environment: Work directly with elite business software deployments including Salesforce and Five9.
• Scale Opportunities: Fast-growing organization with immediate structural advancement pathways and month-to-month contracts geared for long-term retention.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring timelines
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.