Job Overview

Our client is looking for a ServiceM8 Operations Coordinator to own core business processes and ensure a seamless "customer-to-completion" journey. Your primary mission is to provide proactive coordination that allows the owner to step back from manual work and focus on strategic growth.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM Sydney, AU Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• ServiceM8 Mastery: Manage incoming communications and scheduling via phone systems and ServiceM8.
• Job Auditing: Audit job documentation for completeness (materials, labor, photos, and notes) to ensure compliance and profitability.
• Stakeholder Liaison: Act as the primary point of contact for tenants, property managers, field technicians, and subcontractors.
• Financial Support: Prepare and process invoices and support job profitability tracking.
• Procurement Tracking: Monitor parts orders and follow up on ETAs to ensure jobs aren't delayed by missing materials.
• SOP Development: Document and refine operational processes to reduce reliance on "individual memory".

Requirements

• Communication: Exceptional English verbal and written skills for professional phone and email interaction.
• Tech-Savvy: Proficiency with ServiceM8 is highly preferred; comfort with cloud-based phone systems and Microsoft 365 is essential.
• Industry Knowledge: A basic understanding of construction/trades terminology is a significant plus.
• Proactive Mindset: Ability to handle multiple urgent tasks (e.g., balancing emergency calls while chasing parts orders).
• Detail-Oriented: A meticulous eye for auditing job compliance and documentation.

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.