Job Overview

Our client provides premier residential and commercial pest control services across California, Washington, and Oregon. They are seeking an enthusiastic, personable, and customer-centric Remote Customer Service Representative to join their growing team. In this role, you will be the direct voice of the company, striving to "deliver happiness" in every customer interaction. This is a full-time, fully remote position that includes paid training, making it an excellent opportunity for a coachable professional looking to build a career in a stable, high-demand industry.

Schedule

• Full-Time: 40 hours per week (5-day work week).
• Shift Variations: Shifts vary based on call center volume. Your interviewer will discuss specific shift placements with you. Available schedules include:
  • Option 1: Monday – Friday 8:00 AM to 5:00 PM & Saturday 9:00 AM to 6:00 PM MDT (Wednesday or Thursday off).
  • Option 2: Monday – Saturday 9:00 AM to 6:00 PM MDT (Wednesday or Thursday off).
  • Option 3: Monday – Saturday 10:00 AM to 7:00 PM MDT (Wednesday or Thursday off).

Responsibilities

Call Center Operations & Guest Relations

• Inbound & Outbound Handling: Answer incoming customer inquiries and place proactive outbound calls to assist clients across West Coast service regions.
• Information Delivery: Provide accurate information regarding pest control treatments, company policies, service warranties, and pricing.
• Call Routing: Professionally screen and transfer specialized service calls to appropriate internal departments when required.

Logistics Coordination & Metrics

• Schedule Optimization: Coordinate, cancel, and reschedule service appointments, ensuring real-time management of the technicians' active calendar routes.
• Field Support: Assist field technicians with on-site schedule adjustments, route inquiries, and account coordination.
• Performance Accountability: Meet or exceed company standards for call quality, average handle time (AHT), and customer satisfaction metrics.

Requirements

• Communication Delivery: Strong conversational English skills with an enthusiastic, warm, and highly professional phone presence.
• Technical Agility: Fast and accurate data entry skills, with a minimum typing speed of 35 words per minute (WPM).
• Coachability: A highly coachable mindset with the ability to swiftly absorb training concepts and constructively apply performance feedback.
• Remote Experience: Previous experience working successfully in a remote call center or virtual assistant setup is highly preferred.
• Attendance Safeguards: A reliable, high-speed internet connection, a dedicated, quiet home office space, and a mandatory backup power solution (UPS or generator) to ensure zero downtime during power outages.

Required Equipment

• High-performance Laptop or Desktop computer.
• Headset with a working microphone (wired connection preferred for audio clarity).
• Secure, high-speed internet infrastructure.

Independent Contractor Perks

• Permanent work from home arrangement
• Immediate hiring timelines
• Health Insurance Coverage for eligible locations 

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.