Job Overview

Our client is seeking a highly organized, detail-oriented Customer Support & Order Processing Specialist to manage high-volume customer inquiries, accurate order fulfillment, and reliable financial record-keeping. In this full-time remote role, you will act as a primary point of contact for the company, balancing phone-based customer care with administrative and basic bookkeeping responsibilities. This position is ideal for an multi-talented professional who can seamlessly transition from incoming calls to data entry, payment tracking, and order reconciliation within a fast-paced environment.

Schedule

• Monday - Friday, 9:00 AM - 5:00 PM PT (Pacific Time) (40 hours per week)

Key Priorities

• Phone-Based Care: Deliver high-touch, professional customer service on incoming phone queues.
• Order Processing: Input customer transactions accurately into point-of-sale (POS) systems across franchise and independent retail channels.
• Administrative & Bookkeeping Systems: Maintain organized, clean digital records and support smooth day-to-day operations through detailed payment tracking.

Responsibilities

• Customer Service & Inbound Support: Handle inbound customer phone calls; assist with real-time queries regarding orders, pricing, product availability, and delivery logistics.
• Multi-Channel Communication: Send and receive targeted SMS/text messages to verify and confirm crucial client fulfillment details, such as physical delivery addresses.
• Order Entry & Data Management: Transcribe and input active orders into the central database between active calls, ensuring all transaction fields are accurate and complete in real time.
• Basic Bookkeeping & Accounting Support: Monitor incoming payment statuses, track transaction histories, maintain accurate internal financial records, and reconcile order data fields against banking statements.
• Issue Resolution: Troubleshoot client delivery concerns and billing discrepancies efficiently to safeguard the overall consumer journey.
• Process Standardization: Maintain up-to-date documentation of order workflows, account profiles, and administrative logs across internal company platforms.

Requirements

• Phone Support Expertise: Proven experience handling high-volume, phone-based customer support or call center operations.
• Data Entry Precision: Fast, accurate data entry skills with high attention to detail and a low error rate when handling complex data fields.
• Technical System Literacy: Prior hands-on experience using point-of-sale (POS) software, international dialing systems, corporate messaging applications, or order management platforms.
• Financial Foundations: Basic operational experience tracking consumer payments, auditing invoice data, or managing simple bookkeeping logs.
• Linguistic Capability: Exceptional verbal and written English communication skills, equipped to interact confidently with U.S. and international consumers.

Qualifications

• Strong organizational, multitasking, and time-management skills to effectively balance calling lines with typing queues.
• Proactive mindset with a high capacity to work independently in a remote environment under minimal monitoring.
• Dedicated home office setup consisting of a highly reliable internet connection, clear headset hardware, and a completely quiet workspace.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.