Client Overview
The client is a franchisor within the largest service-based franchise brand in the world, operating for nearly 40 years across multiple divisions with thousands of franchisees. They specialize in selling franchises throughout New Zealand and operate on a 6–7 week induction training cycle for new franchisees.

Job Overview
This role focuses on reactivating a large database of past leads who previously inquired about franchise opportunities but did not proceed at the time. The primary objective is to re-engage thousands of dormant leads through outbound calling, identify those now ready to move forward, and schedule appointments with the sales team. This position has strong potential to expand into a full-time role with additional franchisee onboarding responsibilities as the business continues to grow.

Schedule: Monday–Friday | 12:00 PM – 9:00 PM NZST (with flexibility during peak response hours: 12:00 PM–1:00 PM and 5:00 PM–7:00 PM)
Client Timezone: New Zealand Standard Time (NZST)

Responsibilities

• Make outbound calls to a large backlog of past franchise inquiries stored in HubSpot CRM to re-engage leads and assess current interest levels.
• Qualify leads and schedule appointments with the sales team for interested prospects who are now ready to proceed with franchise ownership.
• Manually input lead data from the franchise management system into HubSpot CRM as needed to maintain accurate records.
• Assist with franchisee onboarding tasks including organizing stationary kits, coordinating police checks, and helping arrange public liability insurance setup (following established procedures and instruction sheets).
• Follow up with new and recent inquiries within a two-hour response window to maximize conversion rates during peak availability times.

Must-Have Requirements

• Excellent communication skills with the ability to engage leads professionally and persuasively over the phone.
• Proven experience in appointment setting, lead generation, or outbound sales calling.
• Proficiency with HubSpot CRM or similar customer relationship management platforms.

Nice-To-Have Requirements

• Experience working with franchise businesses or understanding of franchise sales cycles.
• Familiarity with lead reactivation strategies and nurturing cold or dormant databases.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.