Job Overview

Our client is seeking a high-performing Appointment Setter to support a fast-paced spa and wellness business. This role is focused on high-volume inbound and outbound sales, cold calling, and appointment setting, with the primary goal of converting leads into booked and paid appointments.

Schedule:

• 5 days a week between Monday to Saturday, 10am - 7pm  Central, includes 1 hour unpaid break (40 hours per week)

Responsibilities

• Actively dial, email, and text high volumes of inbound and outbound leads daily to maximize bookings
• Conduct cold calling and warm lead follow-ups to generate appointments
• Persistently follow up with warm and aged leads to re-engage prospects
• Book appointments and manage the client calendar accurately
• Collect payment information and confirm bookings
• Handle inbound calls and respond to ad-hoc booking requests from management
• Overcome objections and guide prospects through the booking process to close
• Update lead records and manage pipeline activity in ForeverBooked CRM

Requirements

• Proven experience in sales, cold calling, inbound/outbound SDR, or appointment setting
• Experience handling high-volume calling and outreach campaigns
• Familiarity with CRM systems and lead pipeline management
• Background in beauty, wellness, healthcare, or medical services is a plus
• Strong English communication skills with a confident, professional phone presence
• Ability to work independently with minimal supervision
• Strong attention to detail when managing client information and schedules

Scope

• Manage a pipeline of 500+ new leads per month, plus ongoing aged leads
• Conduct outreach via phone, email, and SMS across all lead stages
• Process payments and confirm appointments in the booking system
• Transition into outbound prospecting as pipeline matures
• Coordinate closely with the General Manager for scheduling and client communication
• Track and report call volume, conversions, and pipeline performance

Ideal Candidate Profile

• Strong sales mindset with excellent closing ability
• Comfortable handling rejection and high call volume
• Highly disciplined, consistent, and target-driven
• Excellent communicator with persuasive phone skills
• Experienced in fast-paced sales or appointment-setting environments
• Motivated by performance and conversion-based outcomes

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
• Incentives

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.