Job Overview

Our client is seeking a professional Customer Support Intake Specialist to manage patient entry and administrative operations for a Virginia-based home health agency. In this hybrid virtual assistant role, you will act as a critical link between acute care facilities, post-acute providers, and clinicians. You will be responsible for ensuring seamless patient onboarding, accurate data entry, and rigorous adherence to healthcare regulations while supporting both skilled and non-skilled home health services.

Schedule

• Monday - Friday, 09:00 AM - 05:00 PM EDT, with 1 hour unpaid break (40 hours per week) 

Responsibilities

• Patient Intake: Handle incoming customer calls and patient intake inquiries efficiently.
• Data Management: Enter patient data accurately into the Kinzer (Wellsky) EHR system.
• Clinical Support: Process Oasis data sets and follow up on clinician notes to ensure completion.
• Coordination: Coordinate complex scheduling requirements with clinicians and manage referrals from acute care facilities.
• Financial Operations: Verify insurance coverage (Medicare, Medicaid, and private insurance) and manage medical billing processes.
• Compliance: Maintain strict HIPAA compliance and patient privacy standards at all times.
• Technical Tasks: Perform technical tasks required for completing patient prior authorizations.

Requirements

• Healthcare Experience: Proven experience coordinating schedules in a healthcare environment.
• Technical Proficiency: Experience with Kinzer by Wellsky or similar medical EHR systems.
• Regulatory Knowledge: Deep knowledge of HIPAA privacy and security rules.
• Insurance Expertise: Familiarity with Medicare, Medicaid, and insurance verification processes.
• Administrative Skill: Background in medical billing and coding procedures.
• Communication: Exceptional communication skills and high reachability during business hours.
• Security: Willingness to execute a Business Associate Agreement (BAA) for data security.

Qualifications

• Experience with Virginia-specific home health agencies (Preferred).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.