Job Overview

Our client is looking for a proactive and detail-oriented Customer Service & Credit Management Coordinator to serve as a vital link between the company and its clients. In this role, you will manage the delicate balance of overdue invoice management and high-level customer advocacy. You will be responsible for guiding clients through a proprietary online credit management platform, ensuring they maximize the benefits of the available tools while maintaining healthy financial records. This position is ideal for a professional with a background in accounts receivable who thrives in a fast-paced environment where exceptional service and solution-oriented thinking are the standard.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM AEST, with 1 hour unpaid break (40 hours per week)

Responsibilities

• Client Engagement: Connect with clients via phone and email to provide professional assistance with overdue invoice management.
• Platform Guidance: Act as a subject matter expert to guide clients through the online credit management platform and its various tools.
• Financial Processing: Process payments accurately and maintain meticulous account records within internal systems.
• Collections Strategy: Collaborate with the collections team to ensure optimal outcomes and identify opportunities for clients to improve their internal collections processes.
• Rapid Response Support: Deliver exceptional customer service with a focus on high-speed engagement, maintaining target response times under 5 minutes.
• Value-Added Service: Support clients in maximizing the benefits of credit management tools to enhance their business's financial health.

Requirements

• Customer Service Expertise: Extensive experience in customer service, with a professional phone manner and a strong service orientation.
• Communication Skills: Excellent verbal and written English communication skills for managing complex client interactions.
• Technical Proficiency: Proficient with Microsoft Office (Outlook, Word, Excel, Teams) and comfortable learning new software platforms.
• Attention to Detail: Strong organizational abilities with a focus on data accuracy and account integrity.
• Mindset: A problem-solving mindset that prioritizes finding effective solutions for clients and the business.
• Independence: Ability to work effectively as an independent contributor while collaborating seamlessly with a wider team.

Qualifications

• Previous experience in Credit Control or Accounts Receivable is highly preferred.
• Proven ability to work consistent AEST business hours.
• Familiarity with financial platforms or CRM systems.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.