Client Overview

Join a forward-thinking mental health clinic that’s revolutionizing patient care in the legal sector. This innovative practice specializes in providing crucial mental health services to clients involved in complex legal cases, particularly those stemming from personal injury situations. As a key player in the intersection of mental health and law, the clinic collaborates closely with prominent law firms and medical facilities, handling high-stakes cases that often involve severe accidents and trauma. Their unique approach not only aids in clients’ recovery but also plays a vital role in the legal process, making every day on the job both challenging and deeply rewarding

Schedule: Monday to Friday 8:30am to 5:30pm CST
Client Timezone: US Central Time (Houston, Texas)

Key Responsibilities

• Review and respond promptly to incoming emails and faxes regarding new referrals and LOPs received from law firms.
  
• Enter new referrals into MyCase as leads, ensuring accuracy and completeness of client information.
  
• Upload case-related documents into MyCase for proper recordkeeping and case tracking.
  
• Prepare, send, and manage LOP approval requests via email and fax to law firms.
  
• Track all pending requests, maintaining up-to-date records of correspondence and status updates.
  
• Follow up consistently with law firms by phone and email to obtain approvals in a timely manner.
  
• Maintain clear communication with internal teams to provide updates on the status of referrals and approvals.
  
• Ensure compliance with confidentiality and legal standards when handling sensitive client information.
  
• Support the team with additional administrative tasks and special projects as assigned.
  

• Attention to Detail (High C): Accuracy in data entry, document management, and case tracking to avoid errors that could delay client services.
  
• Persistence & Follow-Through (High D/C): Consistent effort in monitoring pending approvals and escalating issues when necessary.
  
• Professional Communication (High I/C): Strong ability to convey information clearly and respectfully to law firms, attorneys, and internal teams.
  
• Organizational Strength (High C): Skilled at prioritizing tasks, managing multiple referrals simultaneously, and maintaining structured systems.
  
• Reliability & Integrity (High S/C): Dependable in meeting deadlines and protecting sensitive case information.
  
• Problem-Solving Ability (High D): Resourceful in overcoming delays, finding efficient solutions, and ensuring client cases progress smoothly.
  
• Calm Under Pressure (High S): Steady and composed when dealing with urgent requests, high caseloads, or challenging communications.

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.