Job Overview

Our client is seeking a high-energy Evening Operations Coordinator to serve as the logistical backbone for a meaningful business that reunites families with their pets. This role offers genuine autonomy and decision-making authority as you become the primary point of contact for customers, drivers, and sales teams during critical evening hours. You will own the entire post-sale logistics process, solving problems independently and ensuring seamless operations that directly impact customer satisfaction and business success.

Client Overview

Based in Philadelphia, our client is a growing pet transportation company specializing in domestic and international relocations. They handle everything from shelter-to-customer deliveries and breeder transports to helping families relocate with their beloved pets. The business operates with a high-touch, personalized approach, ensuring every journey is handled with extreme care and precision.

Schedule

• Monday - Friday, 6:00 PM - 2:00 AM ET, with 1 hour unpaid break (35 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Issue Resolution: Handle all customer inquiries and concerns during evening hours with full authority to resolve issues independently.
• Logistics Coordination: Manage end-to-end operations for pet transport moves following the initial sale.
• Driver Dispatch: Locate and communicate with drivers throughout their routes, ensuring optimal coordination and timing.
• Route Optimization: Build efficient multi-stop routes for drivers to maximize productivity and service coverage.
• Service Arrangement: Organize additional services, such as boarding facilities, when transport logistics require them.
• Financial Management: Process final invoices, manage payment collection before delivery, and process driver payments upon job completion.
• Communication Management: Monitor customer platforms and provide timely, professional responses to all stakeholders.
• Sales Support: Handle pricing inquiries from the sales team, providing accurate quotes based on distance and route complexity.

Requirements

• Communication: Excellent verbal communication skills with the ability to handle customer calls professionally and confidently.
• Problem-Solving: Strong independent decision-making skills and a comfort level with resolving complex issues on the fly.
• Geography Skills: Solid understanding of maps, geography, and drive-time calculations between major cities.
• Technical Aptitude: Ability to quickly learn pricing structures, route optimization principles, and invoicing processes.
• Experience: Previous customer service experience with a demonstrated ability to resolve conflict effectively.
• Logistics Context (Bonus): Experience in dispatch, transportation coordination, or general logistics is highly regarded.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.