Job Summary:

Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Schedule:

• 9pm to 6am Manila Time with 1 hour unpaid lunch break (9am to 6pm EST Orlando) M-F

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Manage large amounts of incoming emails
  
• Ensure the security and confidentiality of sensitive information.
  
• Maintain and update databases.
  
• Answer guest questions through online Portals
  
• Provide accurate, valid and complete information by using the right methods/tools
  
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  
• Keep records of customer interactions, process customer reservations, file documents and update databases
  
• Answer customer questions based on learnt knowledge and reference documents
  
• Process payments and send the correct responses.
  
• Follow admin processes when handling reservations
  
• Follow communication procedures, guidelines and policies
  
• Processes system tasks against procedures

 

Requirements

• Proven customer support experience or experience as a Client Service Representative
  
• Track record of over-achieving quota
  
• Phone contact handling skills and active listening
  
• Familiarity with CRM systems and practices
  
• Customer orientation and ability to adapt/respond to different types of characters
  
• Excellent communication and presentation skills
  
• Ability to multi-task, prioritize, and manage time effectively
  
• High school qualification

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.