You'll have a consumer-first mentality. You love helping customers resolve issues in such a way they become advocates for the car washes. You embrace technology as an enabler to provide real-time, unmatched service to our car wash customers. You have a strong team-member mindset for sharing information across the organization to implement efficient customer care service and issue resolution.

Schedule

• Will depend on the client must be available Monday - Sunday; 8-5, 9-6, 11-8 EST 

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Open and maintain customer accounts by recording account information, and ensuring the customer understands the benefits of their memberships
  
• Manage incoming emails, web chats, tickets and phone calls; provide clear communication back to the customer, sites manager or internal support team, as needed
  
• Handle complaints, identify and assess customers’ needs, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution to achieve customer satisfaction
  
• Greet customers warmly, and resolve complaints via phone, email, mail, or social media in a kind manner, go the extra mile for the customer
  
• Process cancelations, upgrades, downgrades, refunds and chargebacks in a timely manner
  
• Persuade customer to reconsider cancellation and inform customers of deals and promotions
  
• Actively participate in enhancing the Customer Care processes and procedures
  

 

Requirements

• 1-2 years customer support experience, ideally in the car wash industry
  
• 1+ year of customer service or call center experience (phone-based support preferred)
  
• Strong phone contact handling skills and active listening
  
• Strong computer skills with the ability to learn new programs quickly
  
• Customer focus and ability to adapt/respond to different types of customers using various communication methods
  
• Excellent communication and presentation skills both externally and internally
  
• Ability to multi-task, prioritize and manage time effectively
  
• High school diploma or equivalent; college degree preferred

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.