Customer Service Representative

Schedule: 40hours / week:

Phase 1: Training / Onboarding (First 30–45 Days) (Hawaii Time HST)

• Days: Monday – Friday
• Hours: 9:00 AM – 6:00 PM HST * Total: 40 hours/week (Standard 8-hour days assuming a 1-hour meal break)

Phase 2: Long-Term Split Schedule (After 30–45 Days) (Hawaii Time HST)

• Monday – Friday
• 8:00 PM – 12:00 AM
• 2:00 AM – 6:00 AM
• Saturday & Sunday
• 9:00 AM – 12:00 PM
• 2:00 PM – 6:00 PM
• 8:00 PM – 12:00 AM
• 2:00 AM – 6:00 AM

How the 40 Hours Work in Phase 2: The total available coverage time across the week is 70 hours. The new VA will be assigned a combination of these weekday and weekend blocks to total exactly 40 hours per week, leaving the remaining blocks for the other existing VA.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Scope:

• Primary customer-facing role during business hours. During training. This will change to evenings or weekends after January 1st.

• Will report directly to Lead Admin Customer Support

 

Responsibilities:

• Answer incoming phone calls from property owners and homeowners association members

• Perform administrative tasks including filing documents and maintaining records

• Guide property owners through the company’s web portal and software systems

• Take detailed notes on customer accounts based on owner calls and requests

• Assist customers with password resets and basic technical support

• Type first drafts of notices, e-blasts, and other customer communications

• Help with initial setup of software system through manual plugins and configuration

Requirements

• At least 3 years of recent customer service experience

• Experience working with property owners and with emotionally sensitive customers

• Excellent typing skills and written communication abilities

• Basic business acumen for formatting professional notices and communications

• Strong ability to handle stressed or emotional customers with empathy and professionalism situations

• Proficiency with web-based software systems and portals

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.