Overview:

The Marketing Technology Coordinator supports the Marketing Technology Manager in the administration and optimization of the client's digital marketing platforms. This role is responsible for administering and maintaining the website, mobile app, listings, and related marketing technology platforms. The Coordinator investigates and documents reported issues, supports ticket workflows and QA, and assists with marketing technology projects. The role also supports reporting and performance insights across the website and mobile app. 

Schedule:

• Paid Hours per Week: 40 Hours
  
• Schedule: Monday to Friday from 7 AM to 3:30 PM Pacific time with 30 mins unpaid lunch break
• Client Timezone: Los Angeles, CA

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Essential Duties and Responsibilities

• Use content management systems to manage and update our website, mobile app, and connected platforms.
• Create and edit website pages and content using HubSpot.
• Create and manage tickets in Jira and Asana in support of marketing technology development projects.
• Create and update internal documentation and guides to provide guidance to both internal teams and the franchise network.
• Create, update, and manage listings in Yext and listings platforms.
• Monitor marketing technology support emails and investigate submitted marketing technology issues.
• Reference Zenoti, Microsoft Clarity, HubSpot, Google Analytics and other connected platforms to gather and validate details, reproduce reported issues, and categorize support requests.
• Review website + app session recordings and logs to identify common pain points, bugs, areas that may introduce confusion.
• Support QA checks for new development and company projects by documenting issues found in tests confirming expected behavior after changes, validating that required fields/data are flowing correctly, testing in multiple browsers, and other QA related tasks.
• Create, manage, and edit tags in Google Tag Manager.
• Suggest improvements to improve the user experience and conversion rates.
• Create, update, and manage reporting by utilizing platforms such as Google Analytics 4 Databox, Zenoti, Google Play, and the Apple App Store.
• Brainstorming partner on projects new and existing.

Desired Qualifications

• 2 – 3 years prior experience in managing and improving websites & mobile apps​ while providing help desk support.

Skills

• Strong understanding and communication of technical concepts with attention to​ detail.
• Ability to learn and navigate multiple connected marketing technology systems​ such as CRM platforms, POS systems, scheduling, marketing automation, and​ reporting tools.
• Utilization of content management systems such as HubSpot or WordPress.
• Analyzing user behavior with platforms such as Microsoft Clarity and Google​ Analytics.
• Listings management utilizing Yext or similar platforms.
• Ability to manage multiple projects in project management software (e.g., Asana,​ Trello, Monday.com)
• Proactive communicator who keeps stakeholders informed and asks questions​ when needed.
• Proficient with Microsoft Office products such as Outlook, Teams, Word, Excel,​ PowerPoint, and SharePoint. 

Minimum Computer Specs

• Ability to run Adobe Creative Cloud 2026 apps, particularly the latest version of Adobe Premiere Pro (software access will be provided once hired)
• Processor: Apple M2 Chip or later preferred; minimum 2.6 GHz Intel Core i7
• Memory: 16 GB or more of RAM
• macOS: Machine not older than 2020, with the ability to update to Ventura 13.4 or later

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.