Job Overview

We are seeking a compassionate and detail-oriented Medical Call Room Staff to provide high-quality phone support to patients seeking treatment and rehabilitation solutions for acute and chronic pain conditions. This role is critical in delivering a calm, empathetic, and professional experience for patients who may be experiencing discomfort or distress.

Schedule:

• Monday to Thursday 8:30 am to 05:00 pm

• Friday 8:15 am to 03:00 pm

• With 30-mins unpaid break

• 38.25 hours per week

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities:

• Provide compassionate and professional phone support to patients seeking treatment plans and rehabilitation solutions for acute or chronic pain conditions

• Answer a high volume of inbound calls (approximately 60 calls per day) while maintaining excellent customer service standards

• Communicate with empathy, patience, and a calm, reassuring tone to assist patients who may be in distress

• Accurately explain clinic policies, procedures, and available treatment options

• Make outbound calls to patients to assist with scheduling appointments and follow-ups

• Respond efficiently and thoughtfully in a fast-paced, high-pressure call room environment

• Ensure patient concerns are addressed clearly, respectfully, and professionally

• Maintain a positive demeanor and courteous communication at all times

• Creating and maintaining spreadsheets
  
• Appointment scheduling
  
• Very professional in all communications: verbal, text and email
  
• Very clear spoken in English and Spanish
  
• Must be a good listener
  
• Ability to solve problems
  
• Fast learner – Remember what they have been trained to do
  
• Detailed
  
• Self-starter
  

Requirements

• APPLICANTS ARE REQUIRED TO COMPLETE AN ASSESSMENT 
• 2 years experience in a busy call room
• 2 years experience with EHR systems: scheduling
• 2 years healthcare experience (HMO, PPO, Authorizations)
• Must have intermediate knowledge of Microsoft Office 365: Word, Excel, Teams, Outlook, phone systems (placing calls on hold and managing 2-3 calls at time)
  
• Must be reliable, self-starter, mature, empathetic, and have excellent customer service skills
  
• Must have an extra computer monitor and Adobe access
  
• Great listening abilities
  
• Strong organizational and time management abilities
  
• Ability to work independently and remotely
  
• Experience with Jot Forms or similar software is preferred, but not required
  
• Understand our policies and REMEMBER how to implement them.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.