Schedule:

• Wednesday & Thursday: 6:00 PM – 10:00 PM
• Saturday & Sunday: 9:00 AM – 3:00 PM
• Client Timezone: Kingswood NSW

 

About the Role

We’re looking for a reliable and customer-focused assistant to support a busy clinic during off-hours. This role is responsible for managing inbound calls, booking appointments, and ensuring no potential clients are missed when the clinic is closed. The ideal candidate is organised, detail-oriented, and comfortable working independently while delivering excellent client service.

 

Key Responsibilities

• Answer phone calls and respond to messages during after-hours coverage
• Book appointments and manage the clinic’s scheduling system
• Review, check, and update client notes and consent forms
• Send appointment reminders and follow-up messages to clients
• Follow up with clients who have not completed required forms
• Create and schedule social media posts related to appointment availability
• Send email communications and client follow-ups
• Perform general reception and administrative tasks
• Maintain consistent communication to ensure all booking opportunities are captured

 

Requirements

• Strong verbal and written communication skills
• Experience using booking or scheduling systems (training will be provided)
• Experience with social media posting and basic marketing tasks
• Ability to work independently and manage tasks during off-hours
• High attention to detail for managing client documentation and records
• Customer service experience (healthcare or beauty industry experience is preferred)
• Reliable internet connection and a quiet workspace suitable for phone calls

 

Independent Contractor Perks

• Permanent work from home
• Immediate hiring