Job Description

You’ll be the professional voice of a premium medical practice during the critical hours when patients need support most. This role offers the unique opportunity to represent a luxury healthcare brand, providing exceptional service to discerning patients during after-hours and weekends when an immediate, professional response makes all the difference. You’ll play a vital role in maintaining the practice’s reputation for excellence while potentially expanding your responsibilities as you demonstrate success.

Schedule

• Tuesday-Sunday, 8:00 AM - 5:00 PM PST with a 1-hour unpaid break, (48 hours per week)
• 6 days a week, either Mon-Sat or Tuesday to Sunday, with 1 day off

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Responsibilities:

• Answer incoming patient calls during after-hours and weekend periods with exceptional professionalism
• Provide concierge-level customer service that matches the practice’s luxury brand standards
• Handle patient inquiries, concerns, and escalations with care and medical sensitivity
• Respond promptly to leads and inquiries that come in during off-hours
• Maintain HIPAA compliance in all patient interactions and data handling
• Document calls and patient information accurately in practice systems
• Escalate urgent medical situations appropriately to on-call providers
• Build patient confidence and trust through knowledgeable, compassionate communication

Requirements:

• Strong healthcare or medical background with understanding of medical terminology is a plus
• Excellent customer service skills with experience serving demanding, high-expectation clients
• Professional phone manner and communication skills suitable for luxury service environment
• Experience with patient intake, scheduling, or medical reception preferred
• Bonus if you have ophthalmology, LASIK, or surgical practice experience
• It helps if you’re comfortable working Pacific Time after-hours and weekend schedules

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.